What are the responsibilities and job description for the Project Manager Public Safety Systems position at ePATHUSA?
Seeking an IT Project Manager to lead the full lifecycle implementation of a mission-critital Public Safety Software System. The purpose of this role is to replace the Computer-Aided Dispatch(CAD), Records Management System (RMs) and Jail Management system(JMS). This role will include the:
- Managing of the Request for Propsal (RFP) process from planning through vendor selection
- Partnering with third-party consultant to develop detailed technical and functional requirements
- Ensuring alignment between business processes and system capabilities
- Develop and manage comprehensive project plans including timelines, budgets, deliverables, risks, and communication strategies.
- Coordinate with diverse stakeholder groups, including public safety leadership, dispatch teams, jail staff, city/county IT, legal, procurement, and external vendors.
- Facilitate the definition of system requirements, workflows, integrations, and success metrics based on stakeholder input and industry standards.
- Manage interdependencies between RMS, JMS, and CAD modules, including interfaces with state and federal systems (e.g., NCIC, NIBRS).
- Oversee change management efforts, including communication, end-user training, go-live readiness, and post-implementation support.
- Monitor performance indicators and escalate issues proactively to ensure on-time, on-budget delivery with minimal operational disruption.
Ensure proper documentation, reporting, and compliance with CJIS security standards and public safety data requirements. -
Requirements
Skills
Required /Preferred
Years
Candidate Experience
Bachelor’s degree in Information Technology, Public Administration, Criminal Justice, Business, or a related field.
Required
4
Minimum of 5 years of project management experience with complex software or enterprise system implementations.
Required
5
Demonstrated success managing large-scale, cross-departmental or multi-agency projects, preferably in the public sector.
Required
5
Familiarity with public safety operations, including dispatch, incident reporting, and detention workflows.
Required
5
Proficient in Microsoft Project, SharePoint, Teams, and Office/M365 tools.
Required
5
Experience managing third-party vendors and software integrators.
Required
5
PMP and/or ITIL certification
Required
5
Previous experience implementing CAD/RMS/JMS platforms (e.g., Hexagon, Tyler, CentralSquare, Motorola/Spillman, etc.).
Required
5
Familiarity with CJIS compliance, NCIC requirements, and incident-based reporting standards.
Required
5
Experience using SmartSheet as a project management platform, or demonstrated ability to quickly adopt new tools
Required
5
Ability to thrive in high-pressure environments requiring calm, confidence, and clarity.
Required
5
Skilled in translating technical concepts for non-technical stakeholders.
Required
5
Benefits
Benefit Package includes:
- Paid Sick Time
- Insurance for Medical, Dental, Vision and Life Available
- 401(k) including Employer Match
- HSA, Short-term & Long-term Disability Available
- We are an EEO/Veterans/Disabled employer
