What are the responsibilities and job description for the Customer Service Coordinator position at Epic Resins?
Do you enjoy the challenge of meeting deadlines and working in a team environment? We are looking for Customer Service candidates to work in our Palmyra, WI facility. Take and enter customer orders. Communicate with necessary parties regarding customer requirements. Assist with internal and external shipping demands. Room for growth within the company. Salary is dependent on experience. Apply today.
Duties and Responsibilities
- Take and enter customer orders into system
- Prepare weekly stock list and batch tickets to maintain stock list
- Send daily sales report to CEO
- Set up new customer accounts
- Prepare and maintain records of pro forma invoices and price quotes
- Provide data sheets to customers
- Expedite, change, or cancel customer orders as necessary
- Communicate changes in customer orders to production, purchasing, and shipping as necessary
- Send confirmation to customer on all orders, order changes and order cancellations
- Work with customer on Return Material Authorizations
- Negotiate pricing with freight lines on inbound/outbound traffic
- Schedule pickups for domestic and international shipments
- Source traffic quotes when requested
- Request and send instructions to customers on Letters of Credit
- Provide routing information for wire transfer to customer
- Determine amount of samples to be made
Knowledge, Skills and Abilities
- Strong interpersonal and communication skills
- Ability to prioritize and work independently
- Good analytical and problem-solving skills
- Basic computers skills, including the Microsoft Office Suite
Credentials and Experience
- High school diploma
- Two-year (or more) college degree preferred but not required
Work Remotely
- No
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Education:
- High school or equivalent (Required)
Language:
- English (Required)
Work Location: One location
Salary : $55,000 - $65,000