What are the responsibilities and job description for the Telecom Support Specialist - W2 only position at EPMA?
One of our clients in the Oil & Gas industry is currently seeking a Telecom Support Specialist to assist in multiple transition projects within our telecommunications systems on a contractual basis. The Telecom Support Specialist will play a crucial role in optimizing our network infrastructure, improving efficiency, and ensuring the smooth operation of our telecommunications services. This position requires a detail-oriented individual with technical skills and a proactive approach to problem-solving.
Title - Telecom Support Specialist
Type - Long Term Contract
Location – Houston, TX (onsite)
Industry - Oil & Gas
Type - Long Term Contract
Location – Houston, TX (onsite)
Industry - Oil & Gas
W2 employment - No C2C/ No Sponsorship
Responsibilities:
- Collaborate with the telecom/network team to facilitate the seamless transition of tickets across various ticketing systems, ensuring accurate flow through the appropriate processes.
- Research and identify ticketing issues and/or concerns, working closely with other team members as needed.
- Submit quote and order requests using multiple systems to facilitate procurement processes.
- Maintain timely updates and communication on tickets using supplier/vendor tracking tools.
- Review and triage tickets to prioritize based on urgency and business impact.
- Escalate tickets as needed to ensure timely resolution.
- Collaborating with relevant teams to gather information or resolve issues impacting ticket resolution.
Requirements:
- Proven experience in a technical support role, with a focus on network infrastructure and telecommunications systems.
- Strong understanding of network ticketing systems (DevOps, Remedy, ServiceNow, Solarwinds, Calero).
- Excellent problem-solving skills.
- Detail-oriented with strong organizational skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Effective communication skills, both verbal and written.
- Flexibility to work non-standard hours as needed.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document.
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