What are the responsibilities and job description for the Customer Service Rep - Tampa FL: Bi-Lingual preferred position at eQ Brand?
Provides courteous and prompt service to all internal and external customers.
Research provider questions regarding status of reviews/authorizations
Prioritizes and addresses requests in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured.
Understands when to escalate a call to a supervisor.
Enters all call data for tracking.
Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will be made to member/beneficiaries.
Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates.
Identifies opportunities and recommends methods to improve service and work processes.
Keep a pulse on the job market with advanced job matching technology.
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