What are the responsibilities and job description for the Card Services Specialist position at Equity Bank?
Position: Card Services Specialist
Location: Wichita, KS
Status: Full-Time/Hourly
Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.
This position is responsible for providing timely and effective quality service to internal and external customers relating to Debit and Credit card programs. They will be responsible for posting card payments, reviewing and balancing Credit Card settlement, monitoring card activity, providing error resolution for disputes and potential fraudulent activity, cardholder record maintenance issues, posting and/or compliance issues. The role will serve as a subject matter expert for all Retail and Commercial staff as well as the Customer Service team.
RESPONSIBILITIES
- Responsible for processing new Debit and Credit Card orders, card maintenance, review and process weekly and monthly card reports.
- Responsible for receiving, preparing, processing and posting all credit card applications and increase requests ensuring all information is complete, accurate, and posted in a timely manner in compliance with established policies and procedures.
- Responsible for responding to and resolving internal and external customer inquiries regarding debit and credit card accounts in a friendly, professional and prompt manner.
- Responsible for processing payments, adjustments, return mail, balance transfers and other maintenance for credit cards.
- Identify and report fraudulent transactions to MasterCard and networks, as appropriate
- Researches, evaluates, and recommends new procedures for the efficient and effective operation of the debit and credit card program. Works closely with MasterCard and vendors.
- Stays up to date with fraud trends that may be taking place with debit and credit cards and escalates any noted trends to management as soon as possible. Maintains a working knowledge of all required card security features.
- Assists with research of potential bin or card level breaches or fraud to ensure that the bank can take appropriate action when needed to limit losses and ensure a high level of customer satisfaction.
- Reviews and posts entries for Credit Card settlement daily.
- Update Policy and Procedure on a regular basis to maintain current documents at all times
- Responsible for processing Debit and Credit Card disputes according to Reg E.
- Actively cross trains with other members of the department to ensure that all duties of the department can be performed in the absence of one or more team members.
- Perform other duties as assigned
EXPECTATIONS
- Must be organized and display attention to details
- Ability to self-motivate and prioritize tasks
- Self-starter who has the ability to work independently as well as in a team environment
- Ability to communicate clearly verbally and in writing
- Ability to learn and comprehend new system processes
- Strong time management skills
REQUIRED
- High School diploma or equivalent
- 3-5 years’ experience at a financial institution in a position responsible for Debit and Credit Card accounts preferred
- Proficient in Microsoft Office Products.
- Proficient in 10 key
- Experience with FIS Debit and Credit Card platform
Who we are
Equity Bank, a full-service, $5 billion community bank, is based in Wichita, Kansas, with 70 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma.
At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.
Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.
At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.
Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.
What’s in it for you?
We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.
Benefits Available:
- Health, Dental & Vision Insurance
- Group Life & Long-Term Disability Insurance
- Flexible Spending & Health Savings Accounts
- Group Cancer Insurance
- 401(K) Retirement Plan w/ Company Match
- Generous Vacation & Sick Time
- Employee Stock Purchase Plan (ESPP)
- Pet Insurance
- Retail Banking Benefits
Find your future at Equity Bank!
Physical Requirements
This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.
Work Environment
This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.
Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $35,800 - $45,300