What are the responsibilities and job description for the Health Insurance Specialist position at Equity Staffing Group?
Equity Staffing Group is hiring for Health Plan Specialists! Our client is a mission-driven organization that is deeply committed to improving the health and well-being of the communities it serves. This healthcare provider offers a collaborative work environment, strong values, and a focus on integrity, innovation, and service. Known for its inclusive culture and community engagement, the organization provides opportunities for professional growth, meaningful work, and a healthy work-life balance. This is a chance to be part of a respected company that is making a real difference in healthcare!
Contract to hire remote opportunity! Ideal candidates will have a background in Health Insurance and a positive, upbeat attitude!
Pay: $19/hr
Hours: 7:30AM - 5:15PM CST, Monday - Friday
Job Duties:
- Assist members with questions about benefits
- Treat customers with respect and courtesy and always act with the customer in mind
- Represent client in a professional manner
- Maintain and restore customer relationships with client
- Work efficiently by utilizing online tools and resources
- Resolve customer issues with a high degree of accuracy and timely follow-up
- Provide end-to-end resolution of all issues by maintaining ownership and retaining all documentation to ensure complete, accurate, and timely resolution.
- Able to work independently while thinking critically
- Able to problem-solve
Requirements:
- Excellent customer service & soft skills
- 1 years of customer service experience (face-to-face or phone)
- Proficiency in
- Using multi-screen workstations
- Using multiple applications simultaneously
- MS Office applications
- Excellent prior attendance history
- Flexibility with schedule and working occasional weekend hours
- Critical-thinking skills, and a keen ability to show empathy, problem solve, and explain complex situations
- The desire to advance their careers and grow with an organization
- All candidates must be able to maintain a professional work environment without distraction from family members, roommates, and/or pets
Equity Staffing Group is one of the fastest growing Native American owned staffing companies in the United States. We are a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) and the Rocky Mountain Minority Supplier Development Council (RMMSDC).
Equity Staffing Group is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Equity Staffing Group will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Salary : $19
