What are the responsibilities and job description for the Patient Experience Coordinator position at Eric Rightley, MD PC?
Patient Experience Coordinator
Eric Rightley, MD PC - 6565 Americas Pkwy NE Suite 860, Albuquerque, NM 87110
https://www.ericrightleymd.com
Full-Time or Part-Time | $27/hour, with merit-based bonuses
Eric Rightley, MD PC, a concierge-style primary care medical practice, is seeking an ambitious and service-oriented Patient Experience Coordinator to join our small, close-knit, high-performing team. Located in the heart of uptown, in the same building as the new Park Square Market, our start-up offers a welcoming environment with a personalized approach to medical care.
About the Role:
As the Patient Experience Coordinator, you will provide white-glove service to our patients and ensure seamless coordination across the entire care journey. You’ll be a key player in enhancing operational efficiency, improving processes, and helping our practice grow while delivering exceptional patient-centered care. Our hope is that this job will evolve with the business and your ambition.
Key Responsibilities:
- Handle inbound/outbound communications with clarity and care
- Greet and assist patients with warmth and professionalism
- Schedule appointments, manage calendars, and support office flow
- Identify and implement process improvements for a smoother patient experience
- Assist the team as needed
What We’re Looking For:
- Exceptional communication and interpersonal skills
- A natural problem-solver with an eye for improving systems
- Friendly, poised, and highly professional demeanor
- Detail-oriented and organized
- Eager to work in a small-business environment and contribute to growth
- Creative thinking for new opportunities
- Comfortable dealing with high profile individuals in a confidential manner
- A Bachelor's degree is required
Why Join Us:
- Competitive compensation: $27/hour
- Merit-based and project-based bonuses
- Flexible schedule options
- Company sponsored 401(k) contributions
- Paid time off
- Complimentary primary care membership in the practice if desired
- Room for immense growth in a dynamic, mission-driven small business
- Opportunity to make a meaningful impact on patient lives
- Collaborative, respectful, and values-driven team
- A working parent-friendly company
- Beautiful Uptown location, walkable to dining, shopping, and coffee
- Heritage Company discounts on hotels and Park Square Market/ Sawmill Market
How to Apply:
Send your resume and a brief note about why you're the perfect fit to eric@ericrightleymd.com
Job Types: Full-time, Part-time
Pay: $27.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $27