What are the responsibilities and job description for the Service Advisor position at Ertle Subaru?
SERVICE ADVISOR
Ertle Subaru Auto dealership is looking for a highly motivated and experienced Service Advisor. This position is the dealerships first line Service Representative. Ertle Subaru has been servicing the Poconos for over 50 years with pride in our exceptional customer service, quality of work and providing our staff with a great work environment. Our Service Advisors encompass the proper customer satisfaction of our customers and vehicle related problems, meeting pre-determined service sales objectives with thorough and accurate performance of designated activities. With our constant demand for Service by our loyal customers, you will always have an opportunity to reach your full potential. We offer paid training and advancement with a highly competitive pay structure, bonus program and benefits package. Ertle Subaru believes our team members are our greatest asset. If you are looking for a rewarding career with room for advancement, I encourage you to apply.
Responsibilities will include but not limited to:
- Conduct all business with sincerity, honesty, and genuine concern for all customers
- Promptly greet customers in a friendly and courteous manner while listening to their genuine concerns
- Offer logistical diagnostic services or repairs to satisfy customers concerns
- Provide accurate estimates for all the services or repairs recommended
- Present a service menu of recommended maintenance services to every service customer
- Answer all incoming service calls promptly, courteously and make every effort to satisfy the callers inquiry
- Carefully inspect every vehicle before and after the finished repair order for proper completion, pricing accuracy and legibility
- Perform other specific administration duties as directed by service management
- Maintain communications with the technical staff regarding job status changes
- Communicate with customers throughout their vehicle's service
What we offer:
- Competitive pay package with unlimited potential for growth.
- Competitive bonus package and compensation.
- Competitive benefits package including Medical, Dental & Vision.
- Company paid training for advancement.
- Paid time off.
- Flexible hours.
- Family, supportive, and professional work environment.
- 401K plan.
Job Type: Full-time
Pay: $60,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Experience:
- service advisor: 1 year (Preferred)
- Customer service: 1 year (Required)
- dealership: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $60,000 - $95,000