What are the responsibilities and job description for the Customer Care Specialist position at ESP Enterprises, Inc.?
Customer Care Specialist (CCS)
CCS' chief responsibility is to liaison between our clients, field techs and our technical support teams to resolve issues. To create work orders on a ticketing system for the purpose of dispatching field technicians. To monitor the Central Management System; to identify errors for dispatch to field technicians or internal groups. To respond to requests from the field technicians via voice, text, and email. Respond to referred issues from external and internal sources via the telephone or email.
Work History Requirements:
Work History should include technical support or Customer Care experience in the Communications or Mass Media Industry in an office environment. Work History should show good Technical Problem-solving skills with field technicians. Peer to peer training. Has PC Hardware knowledge through Work Experience or Education. Must know MS Office including Outlook and Excel.
Due to the workload throughout Conduent Services, it may become necessary for employees to work beyond their normally scheduled hours. Will include Mandatory overtime.
Education & Experience:
* High School Diploma
* Computer experience required
* Technical Support training or equivalent work experience in an office atmosphere.
Work Schedule: Mon-Fri 5am-1:30pm and 1pm-9:30pm, Weekends 6am - 6:30pm