What are the responsibilities and job description for the IT Specialist (Part-Time) position at Esperanza?

Job Type

Part-time

Description

Job Overview :

The IT Support Specialist Role is responsible for providing technology support to employees on hardware, software, and network-related problems, as well as assist in the initial setup of any new users. This position is highly involved in answering questions and problem-solving.

Essential Functions :

Assist all employees with any computer or IT related issues
Create, add, and modify user accounts and services across our various platforms
Assist users over the phone, in person, and remotely using multiple platforms
Administration of SharePoint, Office365, firewalls, email filter, phone systems, mobile devices, and any other IT-related software
Office365 support setting up devices and computers
Understanding of virtual desktop environment and remote desktop technology
Configure, deploy and relocate desktops, laptops, printers, and any other related devices
Identify, report, and respond to potential cybersecurity threats
Identify, troubleshoot, resolve, and document end-user system issue requests
Ensure all requests are resolved promptly and with high-quality results
Ability to organize, prioritize, and meet established deadlines
Provide technical documentation for configurations and procedures
Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.

Requirements

Excellent communication and personal skills in bi-lingual English / Spanish (speak, read, and write) preferred

Minimum two years of relevant experience in a help desk / IT support role

Certifications such as A / Network / Microsoft are preferred but not required

Experience in the set-up, configuration, and use of computer hardware, software, and networks

Ability to communicate technical issues to technical and non-technical employees

Quick analytic response to resolve issues in any situation

Self-motivated and willing to learn, as well as always find the solution

Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)

Basic understanding of Cloud Solutions & Cloud Computing

Knowledge of wireless networks, set up maintenance and troubleshooting

Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software

A background check will be required

Be able to lift at least 50 lbs. individually

Willing to learn and adapt to new technologies, you will have the opportunity to learn about all computer systems and any of our technologies when looking to expand your knowledge and career to another internal IT position

HOURS PER WEEK : 25-30

HOURLY RATE : $20 / HR

SCHEDULE : M-F 9 : 30 - 3 : 30

Salary Description

20 / HOUR

Salary : $20

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IT Specialist (Part-Time)

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