What are the responsibilities and job description for the Patient Service Representative (Phones) – West County/Chesterfield position at Esse Health?
Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 115 physicians, in 45 locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider - it's a place where medicine is a calling and not just a profession. It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier.
Esse Health is currently seeking a full-time Patient Service Representative for our West County Internal Medicine office located at 1585 Woodlake Drive in Chesterfield.
Summary: The Patient Service Representative's main responsibility will be answering incoming calls for the office. The PSR will ask pertinent questions related to patient symptoms and relay this information to the provider. The chosen candidate must project a positive and professional image over the phone, and in all interactions with patients and coworkers. We are seeking candidates who have the ability to multi-task and stay organized, as well as who possess a strong desire to delivery quality customer service!
Previous healthcare experience is required. Clinical experience is a plus.
Preferred Qualifications: Formal training which will probably be indicated by a high school diploma or equivalent; 1 or more years of experience working with the public, preferably in a healthcare setting. Other Knowledge, Skills and Abilities: Knowledge of medical terminology, knowledge of the different types of health insurance plans; i.e. HMO’s, PPO’s, etc., ability to recognize priority or emergency phone calls, ability to communicate effectively with patients, both on the telephone and in person, including patients who are angry or upset, ability to perform multiple tasks in a fast-paced environment, ability to sit at a desk and answer the telephone/perform data entry up to 8 hours a day, proficient with Windows-based PC environment.
To learn more about what it's like to be an Esse employee, please visit our social media pages on Facebook, Instagram and LinkedIn! Search "Essehealthbenefitsu".
Benefit highlights & more!
• Multiple medical coverage benefits
• Generous PTO policy 8 paid holidays
• 401k match profit sharing
• Tuition reimbursement
• Wellness program
EOE