What are the responsibilities and job description for the Estates Director of Operations position at Estates at Acqualina?
As the Director of Operations at Estates at Acqualina, a luxury residential property, your role encompasses a wide range of responsibilities aimed at ensuring the seamless operation and exceptional service delivery within the establishment. Here's a comprehensive job description:
Position Title: Director of Operations
Location: Estates at Acqualina
Overview:
As the Director of Operations, you will oversee all aspects of the day-to-day operations of Acqualina, ensuring the highest standards of service, efficiency, and guest satisfaction. Reporting directly to the General Manager, you will play a pivotal role in maintaining Acqualina's reputation as a premier luxury residential property.
Key Responsibilities:
1. Strategic Planning: Develop and implement operational strategies to optimize efficiency, enhance guest experiences, and maximize profitability.
2. Team Leadership: Provide strong leadership to all operational departments, including housekeeping, maintenance, front desk, concierge, security, and more. Foster a culture of excellence, teamwork, and continuous improvement.
3. Financial Management: Oversee budgeting, forecasting, and financial performance analysis to ensure financial goals are met while maintaining high-quality service standards.
4. Guest Satisfaction: Uphold Acqualina's reputation for exceptional service by setting and maintaining high service standards. Address guest concerns promptly and effectively to ensure guest satisfaction and loyalty.
5. Quality Assurance: Implement quality assurance programs to monitor and maintain cleanliness, maintenance standards, and overall property appearance.
6. Vendor Management: Establish and maintain relationships with external vendors and service providers to ensure quality, cost-effectiveness, and timely delivery of services.
7. Compliance: Ensure compliance with all relevant regulations, standards, and guidelines, including health and safety regulations, licensing requirements, and industry best practices.
8. Training and Development: Develop and implement training programs to continuously improve the skills and knowledge of operational staff. Foster a culture of professional development and career growth.
9. Emergency Preparedness: Develop and implement emergency response plans to ensure the safety and security of guests and staff in various scenarios.
10. Communication: Foster open and effective communication channels within the operational team, as well as with other departments and senior management.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or related field (Master's degree preferred).
- Proven experience in a senior leadership role within the luxury hospitality industry, preferably in a residential property.
- Strong financial acumen and experience in budgeting, forecasting, and financial analysis.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to addressing challenges.
- Ability to work effectively under pressure and in a fast-paced environment.
- Knowledge of relevant regulations, standards, and best practices in the hospitality industry.
- Proficiency in relevant software and technology platforms.
- Flexibility to work evenings, weekends, and holidays as needed.
Benefits:
- Competitive salary and bonus structure
- Comprehensive benefits package, including health insurance, retirement plans, and more
- Opportunities for career advancement and professional development
- Access to luxury amenities and facilities within Acqualina
Join us at Acqualina and be a part of a dynamic team dedicated to delivering unparalleled luxury experiences to our discerning guests and residents.
