Host/Hostess

POSITION PURPOSE:

To assist the reception manager and senior receptionists during service and follow through with any tasks given to enhance the guests experience.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Provide friendly, courteous and efficient service to all guests with making eye contact, smiling and maintaining proper posture.
• Works as a member of the restaurant team.  Interacts with service crew in a positive manner.  Assists others whenever needed.
• Interacts with people beyond giving and receiving instructions, particularly in resolving Guest complaints.
• Anticipate and service the guest’s needs before requests are made.
• Follow proper time and attendance and uniform procedures.
• Maintain menu cleanliness.
• Be consistent with status checks and updating out times.