What are the responsibilities and job description for the Social Community Manager position at eTeam?
Role : Social Community ManagerLocation : RemoteDuration : 3 Months
Duties : As Social Community Manager, you will own Client's voice on social media, embodying who we are as a brand that's Extremely OnlineTM. You are the person behind the keyboard at all times - the number one hype person for local businesses. You understand how to get our online communities talking when it's quiet, and how to engage when it makes sense for Client to join the conversation. You have an eye for reactive moments and building mainstays for community engagement, like roll calls on Threads or regular Instagram Story Q&As. You know when to tap into a trend and when it doesn't make sense for us. You champion a business in any virtual room you're in (or Thread or Tweet).Above all, our followers should feel like this when they interact with us : "I wish I liked anything as much as they like business."
You will :
Build and manage communities as @Client on Instagram, TikTok, Threads, Twitter / X, and other emerging channels.Source and engage with our sellers to help the social team tell powerful stories across all priority channels.Develop a flexible content calendar and posting cadence, working in partnership with cross-functional partners to identify relevant opportunities for engagement.Be the first line of defense for SEVs or outagesWork with Customer Support team to monitor issues and customer communicationMonitor creative trends and culturally relevant moments to stay reactive and agile as our brand on social media.Think outside the box and contribute ideas - what are we not doing that we should be?
Skills :
A reactive, agile sense of how to build of-the-moment, on-the-fly contentExperience in managing social channels and developing digital content for a brandA proven track record of building communities onlineA solutions-oriented mindset to any and all challengesThe organization skills and self-sufficiency of a whole team - if you're presented with a problem, build a plan to solve it, and see that through end to endLaser-focused attention to detail, down to the last character, image crop, and line break.Ability to build low-lift assets within Figma or other Client design frameworks