Community Manager

At Ethos Residential, we take pride in managing communities with character, clarity, and a steady commitment to quality. The Allen & Pugh portfolio brings together four distinct properties totaling 191 apartments with 326 beds, including College Park, Penny, Allegory, and Mount Nittany. Each community is shaped by its own history, design vision, and set of amenities, and together they create a cohesive portfolio built around thoughtful renovations, collaborative common areas, and spaces designed to support a well-rounded living experience.

We are hiring a Community Manager to oversee day-to-day operations throughout the portfolio. This role sits at the center of how our communities function and how residents experience their home environments. It calls for a strong communicator who is organized, grounded, and capable of leading in a company that has entrepreneurial roots and is actively transitioning into more structured systems and standards.

You will guide a small team, maintain consistent expectations across unique buildings, and help shape how each property expresses its individual brand while aligning with the broader vision. High achievers who excel at creating order, refining processes, and elevating a growing operation will find this role both meaningful and rewarding.

Key Responsibilities

Leadership & Staff Management:

• Supervise and mentor property staff, fostering a culture of safety, accountability, and excellence.
• Conduct training, performance evaluations, and scheduling.
• Lead daily operations, complete tasks, and delegate tasks effectively. 

Leasing & Marketing:

• Lead all aspects of lease-up and ongoing leasing efforts, including branding, promotions, tours, and resident communications.
• Assist with creating and optimizing website content to strengthen portfolio visibility and connect effectively with the target audience.
• Develop and execute marketing strategies across social media platforms (Instagram, TikTok, Facebook, LinkedIn, Snapchat).
• Build relationships with Penn State departments, student organizations, and local businesses to drive awareness and occupancy.
• Coordinate open houses, outreach events, and media campaigns.
• Monitor market trends and competitor offerings to inform pricing and positioning.

Operations: 

• Oversee property operations, ensuring a safe, clean, and welcoming environment.
• Support construction coordination, including punch list approvals and delivery logistics.
• Lead and support office and maintenance teams, promoting a collaborative and high-performing culture.
• Ensure compliance with Fair Housing, ADA, OSHA, and company policies.
• Manage scheduling, payroll coordination, and vendor relationships.

Financial Reporting & Budgeting: 

• Monitor budgets, control expenses, and drive revenue through strategic rent recommendations and collections.
• Prepare monthly financial reports and variance analyses.
• Provide timely updates and insights to ownership and respond to management inquiries.
• Utilize property management software for reporting.

Resident Experience:

• Foster a strong sense of community through events, programming, and common area improvements.
• Address resident concerns promptly and professionally.
• Encourage feedback through surveys and digital platforms to continuously improve service.
• Promote long-term resident retention and satisfaction.

Compliance and Standards:

• Maintain strict adherence to all procedures, company policies, and applicable legal regulations.
• Consistently uphold the brand’s standards by ensuring the property is reflective of the company’s commitment to excellence.
• Support community events and resident engagement through operational readiness.

Education & Experience

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Minimum of 5 years of management experience in real estate, hospitality, or multifamily housing.
• At least 3 years of supervisory or team leadership experience.

Technical Skills & Knowledge

• Strong leadership and communication skills
• Financial and operational acumen
• Proficient with property management software Appfolio (a Plus)
• Social media savvy (Instagram, Facebook, TikTok, Linkedin, Snap Chat)
• Ability to multitask while also being flexible and remaining organized in a fast-paced environment.
• Manual dexterity and strong problem-solving skills.
• Proficient in Microsoft Office Suite, CoPilot and both Windows and macOS operating systems.

Safety & Physical Requirements

• Demonstrated commitment to safe work practices and proper use of personal protective equipment (PPE).
• Ability to work in office environments and in the field, includes typing, talking, sitting, walking, standing, and occasional driving.
• Must have a valid driver’s license, current auto insurance, and reliable transportation.
• Ability to lift up to 25 lbs.
• Flexibility to work evenings and weekends during peak move-in and move-out periods.

Perks & Benefits

• A modern four-day workweek and extended weekends to enjoy life
• A culture shaped by character, where belonging and purpose thrive
• An environment that supports your growth and development
• Retirement planning made easy with company-matched Simple IRA contributions
• Comprehensive health coverage including medical, dental, vision, and life insurance
• Competitive salary plus performance bonuses
• Paid time off and holidays
• Career development and certification support
• Fun, resident-focused work environment
• Rewarding compensation for meaningful work

Equal Opportunity Employer

We are committed to creating an inclusive environment for all employees and applicants. We celebrate diversity and do not discriminate based on race, age, disability, or any other protected status.