CENTER MANAGER

Now Hiring Center Manager!

About European Wax Center and Miller Family Holding LLC

European Wax Center®, is a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers.  We offer guests a full suite of waxing services, as well as a proprietary line of beauty products for skincare, body, and beautiful brows. EWC provides guests professionally trained and certified waxing experts in a modern environment for a comfortable and luxurious experience focused on our vision of Revealing Beautiful Skin®.  So confident in the experience, we offer first-time guests a free wax on some of our most popular services. EWC prides itself on its unique franchise business model, and its network of almost 900 centers across the U.S

Miller Family Holding is an EWC "Employer of Choice" and has 32 EWC locations nation wide (and growing).  Come work for a small business with BIG ideas who genuinely cares about their associate teams.  Our growth plan is in motion and we need YOU to keep it moving!  Our compensation and benefit package is unrivaled in the industry and we believe that MFH stands for More Fun Here!  Looking for a career where you can learn, earn and grow?  Welcome to the Family!  

About the Role

The Center Manager is responsible for ensuring every guest has a memorable and inviting experience while delivering the company’s desired financial results. This includes leading a team of Guest Service Associates and Wax Specialists, consistently modeling guest service behaviors, recruiting, development and retention of talent, loss prevention, expense control, training and coaching, and center cleanliness.

A Day in the Life

Guest Experience

• Ensures the center exceeds guest’s expectations by delivering an inviting and memorable brand experience with every guest that walks in the door.
• Creates guest intimacy with each transaction, building brand loyalty and creating a guest for life. Promotes sharing their experience with friends and personal networks.
• Trains Associates to establish trust and build guest confidence by becoming experts in package sales and products, to reach their goals and produce desired results.
• Ensures that all guest transactions are handled in a friendly and efficient manner leaving a positive lasting impression.

Sales Leadership

• Produces results. Manages productive center shifts to ensure center meets and exceeds established sales goals. Lead Associates to do the same by embracing, practicing, and coaching all guest experience behaviors.
• Partners with Regional Center Manager to take smart risks and seek creative value-added solutions to challenges.
• Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover, by sharing all Brand Best Practices.
• Communicates business goals and priorities to maximize Associate performance, increase sales opportunities and profitability.
• Celebrates positive Associate performance and partners with Regional Center Manager to identify performance opportunities for ongoing feedback and development. Administers Performance Improvements Plans when necessary, in a fair and consistent manner.
• Maintains presence through effective floor sales leadership ensuring staff coverage in all areas of the center.
• Analyzes business reports, creates and executes SMART Action Plans in partnership with the Regional Center Manager to improve any results.                                                                                                                                        

Talent Management

• Recruits, interviews, selects, hires and retains the most qualified candidate using the EWC Brand Talent Filters as a guide.
• Retains a talent pool and is proactive in ensuring all positions are filled in a timely manner.
• Coaches Associates for current and future career possibilities.
• Creates a learning environment by implementing brand programs in sales, guest service and product knowledge.
• Understands and communicates the company’s vision and core values to promote teamwork.  Partner in building a team focused on driving the growth of the center.
• Maintains an open center environment where Associates are free to express their concerns and feelings without the fear of retaliation or ill will.
• Motivates Associates to take action to achieve sales goals and drive positive results daily.
• Demonstrates professional written and verbal communication when engaging in all business transactions with guests, Associates and MFH Corporate Office.
• Communicates effectively with the Regional Center Manager, Associates and peer management team, including the cascade of information necessary to manage the business.

Visual Management

• Coaches and directs associates on the implementation of visual marketing EWC Brand guidelines and ensures compliance to company standards.
• Implements all promotional and visual marketing moves as directed.
• Ensures center is neat, clean and organized, the lobby is filled to the correct capacity and that all products and marketing are represented as directed.
• Maintains all EWC brand visual and cleanliness standards.

Operational Management

• Ensures compliance to company standards per the EWC Center Operations User Guide.
• Manages and adjusts schedules and daily tasks to meet business goals.
• Supports company loss prevention guidelines.
• Maintains inventory oversight by following company loss prevention policies and offering excellent guest service.
• Ensures all areas of the center - including storage room and desk - are neat, clean, organized and operating to EWC Brand standard.
• Follows all TDLR requirements and safety standards to ensure a safe and healthy work environment.

What Sets You Apart

• Understands the business of Revealing Beautiful Skin and is able to utilize Key Performance Indicators to drive positive business performance.
• Ensures associates are leveraging EWC Brand best practices to provide the highest level for guest experience possible.
• Is self-motivated and a go getter. Is accountable, punctual, organized, and reflects the EWC Brand.
• Leads and inspires by example, regularly encourages fact based solutions and celebrates the success of others.
• Proficient in Excel and Word.
• Excellent written, verbal and presentation skills.
• Ability to appropriately deal with associates and customers.
• Excellent time management skills.
• Strong and quantifiable experience in operations and customer service industry.

What We Need from You

• Minimum of 2 years’ experience in a multi service or specialty store environment.
• Management or leadership experience in a professional setting required.  
• Desire to be a passionate EWC Brand Culture Warrior and drive team development.
• Ability to work flexible and full time schedule

What We Do for You

• Generous compensation package including salary, commissions and three tiered bonus structure
• Health and wellness benefit package - 50% employer paid after 90 days.  Dental, vision, life, disability and 401k available.  
• 50% off services, 40% off retail and complimentary brow service every month.
• Recognition and Reward programs including birthday and anniversary celebrations.
• Leadership and Learn to Earn Continuing Education Certification programs.
• MFH Customized Career Path opportunities for growth. 

Equal Opportunity Employer, Miller Family Holding LLC, is a growing privately owned company. 

PENNSYLVANIA Bala Cynwyd, Brookhaven, Collegeville, Fishtown, Horsham, Jenkintown, Wyomissing, Lancaster, Exton, Warrington, Pottstown NEW JERSEY Cherry Hill MARYLAND Gaithersburg VIRGINIA Alexandria – The Hilltop, Alexandria Commons, Falls Church – Barcroft Plaza, Falls Church – Tyson’s Station, Fredericksburg, Gainesville, Leesburg, Manassas, Vienna| Woodbridge – Potomac TEXAS Houston-River Oaks, Houston- Meyerland, Houston - The Heights, Pearland Parkway, The Woodlands Market Street, Galleria, Royal Oaks, Magnolia, Tomball, Spring (September 2022) ... and growing!