IT Support Specialist

We are seeking a customer service-minded, technically savvy individual who is looking to join a fast-paced and dynamic company. This is a full-time position, requiring 40 hours per week with flexibility in determining the work schedule.

The IT Support Specialist is the junior-mid-level Technology Support and works in conjunction with the other support members of the IT Help Desk team to respond to and troubleshoot organization-wide IT-related issues and requests. Under general supervision, the IT Support Specialist will be responsible for assignments primarily involving direct user support and training, mainframe, client/server, desktop/laptop computer hardware/software, and network/infrastructure troubleshooting.

Reporting Structure and Team

The IT Support Specialist reports to the IT Help Desk Supervisor and, by proxy, to the IT Manager.

FLSA Status: Hourly/Non-Exempt

Primary Duties & Responsibilities

• Supports organization staff by serving as the first point of contact for employees seeking technical assistance on the delivery, configuration, setup, training, maintenance, and troubleshooting of computer and network systems, printers, hardware, and software

• Determine the best solution based on the issue and details provided by users (even with limited diagnostic information,) elevating issues to the appropriate stakeholders whenever necessary

• Under supervision, the incumbent designs, installs, troubleshoots, maintains, and administers local area networks

• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting

• Identify and suggest possible improvements

• Reviews change notices for information updates and notifies appropriate parties

• Other duties and responsibilities as assigned by the IT Help Desk Supervisor or IT Manager

Knowledge, Skills, and Experience

Required

• BS degree in computer science, computer information systems, or other closely related field or equivalent IT support experience

• Possesses the knowledge of the principles, practices, and techniques of providing customer support

• Possesses the knowledge of the principles and practices of network concepts, terminology, and security

• Excellent interpersonal and customer service skills

• Communicating effectively both orally and in writing

• Excellent troubleshooting skills in a multi-disciplinary environment

• Ability to create and maintain accurate, clear and concise process documentation

Preferred

• 1-2 years of technical and desktop IT support experience

• Knowledge of and experience with networks/LAN, TCP/IP and networking hardware setups

• Knowledge of and experience with a variety of hardware and software platforms including mobile devices.

• Knowledge of and experience with Microsoft Active Directory and Azure

• Knowledge of and experience with Google Suite software and/or administration

• Basic knowledge of and experience with Atlassian software

• Basic knowledge of and experience with CrowdStrike software

Other Requirements

• The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Sufficient dexterity, stamina, and physical strength to lift and carry up to 50 pounds and operate related equipment

• Must possess a valid California Class C driver’s license and reasonable access to transportation in order to procure equipment or perform duties for emergency purposes.

• If deemed necessary, must be willing to work additional hours and/or weekends to provide operational support

• Have consistent and reliable attendance

• Follow written and oral instructions and procedures independently

• Will be required to complete a background check

Position Details

The base salary range for this full-time position is $30 - $40/hour bonus benefits. Our salary ranges are determined by role, level and EUV Tech's location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the respective role. Within the range, individual pay is determined by factors: job-related skills, experience and relevant education or training.