Field Services Engineer

Company Description

EV Group (EVG) is a globally recognized provider of manufacturing equipment and process solutions for advanced micro- and nanotechnology applications, including semiconductors, MEMS, compound semiconductors, power, and nanotechnology devices. Founded in 1980, the company offers a wide range of innovative products, including wafer bonding, lithography, metrology, and cleaning systems. Known for its customer-focused approach, EVG supports an extensive global network of customers and partners. More information is available at www.EVGroup.com.

Role Description

This is a full-time, on-site role for a Field Services Engineer based in Hillsboro, OR. The Field Services Engineer will install, maintain, and repair EVG equipment at customer locations, ensuring its optimal performance. Key responsibilities include performing troubleshooting, preventive maintenance, and technical support for customers. The role also involves coordinating with clients to address system malfunctions and providing exceptional customer service.

Essential Duties and Responsibilities

1.    Provides professional and courteous service to customers with a primary goal of complete customer satisfaction.

2.    Assists customers and other personnel in identifying and repairing equipment related process problems.

3.    Performs onsite preventative maintenance, clean equipment as required and verify the operational quality of equipment.

4.    Performs start-up, warranty, paid service, and service contract activities. Performs hardware set-up on specified systems within established time frames. 

5.    Keeps Management informed of down situations. Documents, logs, and reports activities as required.

6.    Troubleshoots and corrects process variations on systems. Diagnoses sources of hardware or process problems on equipment, facilities, or wafers.

7.    Participates in local customer meetings and communicates orally with customers in face-to-face, one-on-one settings, group settings and communicates professionally by email and telephone, as needed.

8.    Prepares and submits all required paperwork on a timely, routine basis.

9.    Maintains all assigned equipment logs and records promptly and thoroughly.

10. Records activities clearly in written pass down and communicates clearly face to face when handing work off to oncoming shift.

11. Complies with all OSHA and Customer Safety requirements. Stays current all prescribed and recurrent training courses for EVG and Customer to maintain uninterrupted access to customer site.

12. Works overtime and/or travel on short notice, including unscheduled callouts from home and other shifts, as needed.

13. Must be able to travel domestically and internationally overnight, as needed, up to 20% of the time. Must possess a valid passport.

14. This position requires the use of EVG hired vehicles on EVG business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have acceptable driving privileges.

15. Trains other Field Service Engineers on specific product lines and company software (timecards, expense reporting, drawings, parts)

16. Assists and completes onsite equipment installations or complex retrofits on equipment and obtains Final Acceptance by the customer.

17. Ability to utilize training skills to troubleshoot tools to resolve issues and minimize downtime. Keeps equipment running properly and efficiently to enhance customer satisfaction.

18. Other duties, as assigned.

Additional Duties and Responsibilities:

1.    Initiates purchase orders for parts and service.

2.    Maintains and performs repairs on company demo cleanroom equipment.

3.    Keeps informed and trained on company’s most current systems, methods, and procedures, including site safety.

4.    Demonstrates excellent customer service skills (foreign and domestic).

5.    Exhibits good housekeeping practices in all work areas.

Qualifications

•  This position requires an associate degree or bachelor’s degree in a related engineering field plus two (2) years of experience or up to four (4) years of experience installing/repairing semiconductor/electronic production equipment.
• Advanced electromechanical troubleshooting skills.
•  Knowledge of quality improvement process methods and terminology.
•  Ability to identify and solve advanced process-related system problems.
• Ability to communicate and demonstrate professional conduct with all levels of customers, management, and

coworkers.

• Must have advanced PC skills (Windows, MSOffice suite).
• Kepner-Tregoe Problem Solving and Decision-Making training, preferred.