Outreach Care Coordinator

Description

* All new hire employees, starting after August 16th, 2021 are required to receive a COVID-19 vaccination as determined by the CDC, unless a reasonable accommodation is approved. New hire employees not in compliance with this policy will not be able to start until vaccination or exempt status is determined by the human resources department.  Additionally, Evergreen Treatment Services will be following the state mandate for all staff to be vaccinated for COVID-19 or to submit their exemption by October 18, 2021.

Perks and Benefits

• 12 Paid Holidays Off 
• Accrue 24 Sick Days 
• Medical and Dental and Vision Benefits
• 403(b)-Retirement Investment Plan with company matching
• Two weeks paid vacation in the first year
• Accrue 12 Mental Health Days
• Roth IRA Works
• Better Help- Employee Assistance Program- First Choice Health - Free short term counseling and referrals 
• Flexible Spending Account - Medical Cost, Day Care, Day Camps, School Programs, Pre-School Tuition 
• 20% off Woodland Park Zoo Discounts
• Verizon 22% Off Monthly Discount and 25% Off Accessories
• National Corporate Discounts
• $400 License Renewal Reimbursement
• 100% DEA License Reimbursement
• 1 x Monthly Massage Therapy 
• Acupuncture
• Public Service Loan Forgiveness Program
• Transportation Assistance 
• Basic Life and Accident Insurance, fully paid by ETS

 Description of REACH

 The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and behavioral health conditions to help them  achieve stability and improved quality of life. Through outreach, engagement, and ongoing relationships REACH focuses on reducing harm and supporting healing. REACH bridges gaps and helps individuals access essential resources such as housing, health care, entitlements and treatment. The REACH Team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to their clientele. REACH values diversity is committed to social justice, and appreciates hard work, creativity and a good sense of humor. 

REACH Neighborhood-Based Outreach Program 

REACH has a contract with the City of Seattle to provide neighborhood-based  outreach and care coordination services to people living homeless in the Capitol  Hill, First Hill, and Chinatown/International District areas. There are three full-time  positions in this collaboration between REACH and the neighborhood Business  Improvement Associations (Capitol Hill, First Hill, Chinatown/International District).  These three positions will coordinate with each other and with other REACH  outreach workers to conduct street outreach in alignment with best practices for  safety and client engagement. There will be a designated REACH point of contact  for each of the three BIA’s, though outreach may often be conducted in pairs in all  three areas. These positions will engage homeless individuals in these  neighborhoods and help facilitate linkages to resources and housing. Each fulltime outreach position will provide services to homeless individuals for the following purposes: 

1.   Improve community health and safety by working to resolve the underlying  needs of people living on the streets; 
2.  Focus on the highest impact people and most problematic locations; REACH 
3.  Provide information and education to the community about the state of homelessness and opportunities to care for individuals on the street in  their community.

The REACH Outreach Care Coordinator(s) will provide a range of services to people living outside, including Coordinated Entry Assessments; transportation assistance to home community; survival services; connections to shelters/sanctioned encampments; and/or medical/mental health/substance use disorder referral and treatment. 

 Job Summary 

This position entails going out into the community to contact, develop rapport, and engage with individuals who are living outside. The purpose of this outreach is to offer information, referral and direct supportive services to help these individuals access needed community resources. Services are to be provided from a client centered, harm reduction approach, utilizing motivational interviewing skills. The Outreach Care  Coordinator may also connect with community members and business owners in the area to help inform them about current conditions for homeless individuals in the community and help strategize positive solutions to homelessness in their neighborhood. The nature of this position is extremely independent, requiring excellent interpersonal relationship and communication skills, common sense regarding personal safety, creative thinking, multi-tasking and conflict resolution skills 

 Job Function 

•   Provide effective services to individuals living outside, through: o Initiating contact with individuals living outside and explaining available services. 
•  Through repeated contacts, developing relationships with individuals in order to assess their service needs and responding with appropriate referrals and linkages to resources. 
• Helping individuals to reduce barriers to obtaining housing and providing direct support to access community resources such as personal identification, shelter, housing, entitlements, medical care, behavioral health treatment, etc. 
•  Referring eligible individuals to more intensive case management programs when indicated. 
•  Developing and maintaining productive relationships with all community partners through timely and effective communication and participation in all required meetings and activities. 
• Developing and maintaining a working relationship with other Outreach programs to facilitate effective collaborative efforts and prevent needless duplication of services. 
• Developing and maintaining effective relationships with shelters and other programs that provide direct services to the target population and coordinating client access to these resources. 
• Providing Outreach Care Coordination services consistent with ETS/REACH policies and procedures. 
•  Documenting all activities and tracking all expenses accurately and in a  timely manner. 
•  Advocating for individuals living outside with a wide variety of other service providers. 
•  Identifying gaps and barriers in available community resources and advocating for systemic changes to improve quality and coordination of community services. 
• Attending REACH and other required meetings. o Documenting activities according to agency, contract and state requirements. 
•  Representing the REACH Outreach program to community stakeholders using effective communication and strategic partnerships
• to best leverage the REACH program’s strengths and contribute to the success of the program. 
• Local travel on behalf of the agency is a job requirement. 

Requirements

 Qualification Requirements

 Education

• High school diploma or equivalent required, undergraduate degree with coursework in the social service field preferred. 

Experience

•   minimum of two years’ experience in work related to social work or outreach programs.
•  Demonstrated ability to respectfully engage with individuals experiencing homelessness and behavioral health conditions essential. 
• Experience providing services from a harm reduction perspective highly desirable. 

 Requirements 

•  Computer literate, with basic knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change.
•  Ability to prioritize workload and activities of self and complete tasks in a timely and efficient manner.
•  Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
•   Ability to establish and maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic and cultural backgrounds; good diplomatic skills. 
•  Must be able to pass a Washington State Patrol criminal background check.
•   Flexible team player.
•   Excellent attention to detail. 
• Ability to work very independently and seek supervision when appropriate. 
• Ability to read and interpret general business correspondence, policies and procedures, referral information, financial documentation and applicable government regulations.
• Ability to write business letters, uncomplicated reports, instructions and procedures.
•  Ability to present information effectively and respond to questions from clients, staff, referral sources and the general public. 
•   The employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms and talk or hear; frequently required to stand, walk and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl. 
•  The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate. 
• Valid Driver’s License and acceptable driving record required.

 Equipment Used

•  Computer, cell phone, photocopier, fax machine, and use of the program vehicles 

Job Type: Full-time

Pay: $53,000.00 /year