REACH Supervisor

Description

REACH Mission and Values

The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. Through outreach, relationships, advocacy and bridging gaps, REACH focuses on reducing harm and supporting healing. REACH provides outreach-based-care coordination, multidisciplinary clinical services, and supports to access and maintain housing. All services are based in principles of harm reduction that offer respect and dignity to individuals moving forward through stages of change in their lives. 

REACH incorporates a racial equity lens that includes naming the impact and actively dismantling systems of oppression rooted in White Supremacy, while addressing the root causes perpetuating historical trauma and immense suffering in individuals’ lives. We are committed to building a robust behavioral health response that diverts people away from jail by rebuilding community and providing services to ensure those presently marginalized aren’t just surviving, but able to thrive.

REACH offers an array of services ranging from survival support provided where folks are living outside to linkages to essential resources such as housing, assistance to resolve legal issues, health care, entitlements and easily accessible treatment for substance use disorders and mental health conditions. 

The REACH team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele. REACH values diversity of lived experience, is committed to racial equity and social justice, and appreciates hard work, creativity, and a good sense of humor. People who have been impacted by the criminal legal system are encouraged to apply. 

JOB SUMMARY

This position is critical to the functioning of the REACH program and the effective delivery of services to REACH clients. The Supervisor will be responsible for day to day supervision of REACH staff through regularly scheduled individual meetings and clinical supervision. The Supervisor will also be available to supervisees as needed for consultation when questions arise. The Supervisor will monitor the productivity and documentation of those supervised. The Supervisor will maintain effective collaborative relationships with all REACH partners and community stakeholders.

JOB FUNCTIONS:

• Supervision of REACH Case Managers/Care Coordinators to ensure that supervisees are: Engaging clients through outreach, trusting relationships and individually tailored case management services rooted in harm reduction.
• Collaborating with clients to develop an individualized service plan and helping clients achieve identified goals
• Advocating for clients to gain access to a wide variety of community resources
• Identifying gaps and barriers in available community resources and advocating for systemic changes
• Attending REACH Team meetings and other required meetings
• Meeting data requirements while developing and maintaining client files for assigned caseload according to agency and contract requirements
• Tracking all purchasing activities accurately and timely
• Conduct performance evaluations of supervisees in accordance with agency policies
• Approve leave requests submitted by supervisees to ensure adequate leave and coverage
• Facilitate conflict resolution between supervisees and other staff or partners 
• Keep the REACH Director of Integrated Care informed of the material needs of REACH staff
• Represent the REACH program to community stakeholders using effective communication and strategic partnerships to best leverage REACH’s strengths and contribute to the success of the program
• Participate as a member of the REACH leadership team providing overall program leadership and support
• Additional duties as assigned

Requirements

Education

High school diploma or equivalent required, undergraduate and/or master’s degree preferred. Academic training in the social service field and in the area of substance use disorder treatment desirable. 

Experience

• A minimum of five years’ experience in work related to social work or outreach programs. including
• Experience providing services to individuals experiencing homelessness and addiction from a harm reduction perspective is essential. 
• Experience with case management, homelessness and co-occurring behavioral health conditions essential. 
• Two years supervisory experience (or equivalent) required 
•  Valid Driver’s License; acceptable driving record required 

Knowledge Requirements:

• Computer literate, with basic knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change
• Ability to prioritize workload and daily activities and complete tasks in a timely and efficient manner
• Ability to develop and maintain basic budgeting and accounting systems that function in a transparent manner
• Ability to set boundaries, resolve conflict and de-escalate issues
• Dependable, able to work under pressure, receptive to change, willingness to learn, and a cooperative approach to problem-solving
• Ability to establish and maintain effective working relationships with staff, participants, and outside contacts from a wide variety of ethnic, socioeconomic and cultural backgrounds; good diplomatic skills
• Must be able to pass a Washington State Patrol criminal background check
• Flexible team player
• Excellent attention to detail
• Knowledge of budgeting

Language Skills:

• Ability to read and interpret general business correspondence, policies and procedures, referral information, financial documentation and applicable government regulations.
• Ability to write case file notes, uncomplicated reports, instructions and procedures.
• Ability to present information effectively and respond to questions from participants, staff, collaborative partners and the general public.

Mathematical Skills and Reasoning Ability:

• Thorough knowledge of and ability to apply business arithmetic skills accurately and rapidly.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization may be limited. 
• Ability to interpret a variety of instructions furnished in written, oral, schedule or diagram format.
• Basic math skills

Physical Requirements:

• The employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms and talk or hear; frequently required to stand, walk and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
• The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.

Salary : $82,000 - $84,000