Patient Account Rep - FMC Labor (.6 FTE, Nights)

Wage Range: $23.61 - $36.09 per hour

Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.

Job Summary

Primary responsibilities include scheduling appointments, greeting patients, maintaining patient records, performing basic telephone triage, posting patient charges, and providing administrative support as needed.

Primary Duties

• Greets/checks in patients and obtains necessary information for billing purposes and completes full registration.
• Coordinates all aspects of patient scheduling to include creating initial and follow up in-person or virtual visit appointments; rescheduling, cancelling, and managing appointments in a fashion that meets patient care needs and optimizes provider schedules.
• Manages incoming telephone calls. Takes complete and accurate messages and coordinate communication between appropriate interdisciplinary staff. Coordinates emergent or add-on patient care requests with clinical team and provider.
• Pulls and verifies that the patient chart is complete and contains required records, forms, reports, referrals, authorizations, and all other pertinent records. Follows up to obtain relevant information when necessary.
• May obtain information required to verify active insurance coverage and pre-authorizations for billing purposes, depending on department.
• Performs standard billing procedures to ensure the accuracy of patient account and vendor account records. Posts charges accurately and within established timeframe and sends copies of documents to medical records for diagnosis coding.
• Manages billing and appointment queues.
• Notifies the clinic manager of any authorization difficulties or patient financial hardships.
• Provides administrative support for department, performing various clerical duties including filing, copying, etc. as needed. Delivers, picks up and distributes daily mail.
• Orders, restocks, and maintains adequate office supplies within an established budget.
• Monitors and maintains safe and tidy patient waiting and staff work areas in accordance with infection control standards and safety protocols.
• May disassemble patient charts and send them to off-site storage as needed.
• Performs open and close duties, which vary from clinic to clinic.
• Performs other duties as assigned.
  
  

License, Certification, Education Or Experience

REQUIRED for the position:

• High School graduate or equivalent
• 2 years of office/administrative support experience
• Excellent customer service skills.
• Strong organizational skills, ability to multi-task and attention to detail
  
  

DESIRED For The Position

• Experience in a medical of hospital environment
• Medical terminology
  
  

Benefit Information

Choices that care for you and your family

At EvergreenHealth, we appreciate our employees’ commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.

• Medical, vision and dental insurance
• On-demand virtual health care
• Health Savings Account
• Flexible Spending Account
• Life and disability insurance
• Retirement plans 457(b) and 401(a) with employer contribution)
• Tuition assistance for undergraduate and graduate degrees
• Federal Public Service Loan Forgiveness program
• Paid Time Off/Vacation
• Extended Illness Bank/Sick Leave
• Paid holidays
• Voluntary hospital indemnity insurance
• Voluntary identity theft protection
• Voluntary legal insurance
• Pay in lieu of benefits premium program
• Free parking
• Commuter benefits
• Cafeteria & Gift Shop Discount
  
  

View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.

EvergreenHealth Benefits Guide

This position is covered by a collective bargaining agreement between EvergreenHealth and the Service Employees International Union (SEIU) Healthcare 1199NW.