Customer Service Representative

Customer Service Representative

Customer Service Representative Overview:

The Customer Service Representative will have excellent communication skills, a passion for helping others, and the ability to handle various customer inquiries professionally and efficiently. As a Customer Service Representative, you will be our customer's first point of contact, providing exceptional service and support.

Schedule:

M-F 8AM - 5PM

Customer Service Representative Responsibilities:

• Process customer orders, returns, and exchanges accurately and efficiently.

• Respond to customer inquiries via phone, email, and fax promptly and professionally.

• Assist customers with product information, order status, returns, and other service-related inquiries.

• Address and resolve customer complaints and issues promptly.

• Ensure a positive customer experience.

• Escalate complex or unresolved issues to the appropriate department or manager.

• Verify customer information and ensure all transactions are completed correctly.

• Maintain accurate records of customer interactions, transactions, and feedback.

• Stay informed about company products, services, and promotions to assist customers effectively.

• Provide customers with detailed and accurate product information and recommendations.

• Work closely with other team members and departments to ensure a seamless customer experience.

• Participate in team meetings and training sessions to continuously improve customer service skills.

• Assist with bi-annual plant inventories.

• Perform other duties as assigned.

Customer Service Representative Qualifications:

• Excellent verbal and written communication skills.

• Strong problem-solving and conflict-resolution abilities.

• Proficiency in using customer service software and Microsoft Office Suite.

• Ability to multitask, prioritize, and manage time effectively with a strong sense of urgency.

• Positive attitude and a solid commitment to providing exceptional customer service.

• Ability to work under pressure and meet tight deadlines.

Benefits:

Competitive Salary

Vision insurance

Dental insurance

401(k) matching

Health insurance

Paid time off

Job Location: Lebanon, PA

Join Everlast Roofing to lead our team in top-quality manufacturing.