What are the responsibilities and job description for the End User Support Manager position at Everport Terminal Services?
Join our team as an End User Support Manager, overseeing operations at multiple locations, including Los Angeles, Oakland, Tacoma, Utah, and Torrance. If you're passionate about providing top-notch support and assistance, this role is perfect for you!
WHAT YOU'LL DO:
- Daily Operational Support: You'll be the go-to person for daily operational support and assistance, ensuring the smooth functioning of the department.
- System Maintenance: You'll address terminal operating system data and program issues, adjusting configurations and ensuring seamless system performance.
- User Training: You'll conduct training sessions for various modules, empowering team members to maximize system efficiency.
- Troubleshooting: You'll assist customers with link support, Evermail e-mail issues, and data inquiries, ensuring prompt resolution.
- System Optimization: You'll analyze systems to optimize performance, collaborate with users to enhance procedures, and coordinate emergency responses for critical system failures.
- Collaboration: You'll work closely with developers, gather program requirements, review logic, propose UI/UX enhancements, and oversee program testing before implementation.
- Reporting: You'll provide regular project status updates to executives, advise on potential program changes, and liaise with vendors for software integration issues.
- Resource Management: You'll manage IT resource scheduling based on operational needs, ensure hardware inventory management, and prioritize downtime for updates and maintenance.
WHAT YOU BRING:
- Strong technical expertise in terminal operating systems and related systems.
- Excellent problem-solving skills with a proactive approach to troubleshooting.
- Exceptional communication and collaboration abilities to work effectively across departments.
- Prior experience in program testing, system optimization, and vendor management.
- Ability to thrive in a fast-paced environment and prioritize tasks efficiently.
WHY JOIN US:
- Opportunity to make a significant impact on operations and drive technological advancements.
- Collaborative work culture with room for professional growth and development.
- Competitive compensation package and comprehensive benefits.
- Be part of a forward-thinking team dedicated to innovation and excellence.
If you're ready to take on this exciting challenge and elevate end-user support to new heights, apply now and join us in revolutionizing our operations!
Salary : $90,000 - $120,000