Customer Service Center Representative III (Hybrid Schedule)

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.). Job Description: Successful candidates will respond to incoming telephone, email, mail, and 3rd party collections inquiries and other duties as assigned. Successful candidates will be responsible for; communicating with the public, and external collection attorneys on a wide variety of subjects, including service applications, service interruptions, bankruptcy, identity theft, legal collections, and other credit & collections related matters. Initiate outbound collection calls to delinquent customers and actively collect on delinquent accounts. Candidates must possess excellent communication and interpersonal skills, be team oriented, and enjoy working in fast paced environment. Responding to customer calls outside regular hours in emergency situations and for planned overtime is required. Individuals must also have the ability to work under a stressful and structured environment. Qualifications: A high school diploma or the equivalent (GED) is required. Three and one-half years experience in a Call Center environment for Level III. Minimum of three years of customer service related experience is required Intermediate Microsoft Word and Excel skills, required. Applicant is required to have working knowledge of the C2 and CACS systems. Familiarity with credit & collections practices and procedure is a plus. The selected candidates must be able to work Monday through Friday, 8:00 a.m. - 4:30 p.m. Responding to customer calls outside of regularly scheduled hours in emergency situations is required. The ability to speak multiple languages is a plus. Qualified candidates must submit a resume with their application. Rate of Pay Range: $51,380 - 57,090 #custajd Competencies: Build trusting relationships Manage and develop people Foster teamwork and cross-functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability Compensation and Benefits: Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $51,380.00-$57,090.00 Worker Type: Regular Number of Openings: 0 Emergency Response: Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. EEO Statement: Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status. VEVRRA Federal Contractor Who we are: Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system. Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.3 million electric and natural gas customers. We are a company dedicated to our customers, communities and employees. We know that our success depends on the best efforts of our engaged team-talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.

Salary : $51,380 - $57,090