What are the responsibilities and job description for the Representative, Contact Center II position at Eversource Energy?
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JOB DESCRIPTION SUMMARY:
Se desea la habilidad de comunicarse excelentemente en escrito y verbal en Inglés y Español.
ENERGY BRINGS US TOGETHER
At Eversource, you'll be working for New England’s largest energy delivery company, serving more than 3.6 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire. Our team of almost 8,000 dedicated employees is passionate about providing superior customer service; and we are committed to our communities, the environment, and each other. You’ll have a variety of opportunities to further your career, whether it’s in customer service, the skill trades area, a corporate function or technical groups. Join us on this amazing journey to create a brighter future.
Representative, Contact Center: As an energy adviser you will resolve inbound telephone and/or electronic inquiries in a timely manner. This position will give you exposure to the evolving energy industry working independently and, in a team, setting. We offer a fast-paced environment, generous pay, healthcare, education reimbursement, retirement savings plan, and opportunities for career advancement.
Work hours: The core hours for the Contact Center are 8:00am - 6:00pm Monday through Friday. However, we are a 24 operation and schedules may vary based on business needs.
Our contact centers are a 24/7 day a week operation. Representatives are expected to be on-call and work extended hours as well as mandatory overtime too support higher call volumes during times of inclement weather or other major events. Contact center representatives are front line employees – if the power is out or there is a major weather event affecting power, they are expected to be here to serve our customers. We are open holidays, for which you may sign up or be drafted to work during those times.
Training hours: Applicants must be able to work Monday through Friday, 8:00 am - 4:30 pm during the training period. After successful completion of the training period, employees will be moved to new schedule. This position is subject to mandatory (occasional) overtime to serve our customer needs. New hires will not be granted time off during the first 90 days of employment.
Compensation: We offer a competitive salary and benefits package. The annual rate for this position is $42,500.
Position requirements:
Applicants interested in working in our Call Center environment should apply.
1. Must have a high school diploma or the equivalent.
2. *Must have at least 1 year of experience in a customer-related environment
3. Must pass pre-employment skills testing
4. Must pass background and drug screening
*Candidates with College degrees who do not have customer-related experience will be considered.
*The ability to speak Spanish is a plus.
Qualified applicants must submit a resume with their application.
EMERGENCY RESPONSE:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
Worker Type:
RegularNumber of Openings:
7EEO Statement
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
