Supervisor, Engagement

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. Job Details The Supervisor, Patient Engagement Center roles were created in tandem of ExactCare's shift to a unified team with the Centers of Excellence. This individual will lead Pharmacy technicians and specialists in our inbound call center. They will work alongside the Pharmacy Managers to drive and support department efficiencies. In this role, the expectation is to act as a leader. This includes, but is not limited to, living by example and supporting company and department goals. As well, the Supervisor of Patient Engagement will demonstrate their ability to drive results and achieve a consistent standard of work from the pharmacy team. Responsibilities Supervisor the day to day operations of our engagement call center with accountability to key performance indicators such as service and quality Evaluating performance and providing feedback High attention to detail Demonstrate positive work environment and the ability to resolve issues Showcases the capacity to effectively multi-task and delegate assignments based on department work load Ability to prepare, monitor and follow up with workflows, scheduling and other activities Demonstrates superior written and verbal skills to collaborate with internal partners Execute continuous improvement initiatives Ability to lead teams through a fast paced and evolving environment Other leadership duties assigned Qualifications 1-3 years of prior supervisory experience required Previous call center experience preferred Proven track record of leading teams in fast paced environment Goal oriented and ability to work independently Exceptional verbal and written communication Exceptional attendance record and ability to be flexible For internal candidates, no active performance management or corrective action AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire. AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country. AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. The company enables better health and quality of life for patients while helping the healthcare organizations who support them improve key clinical and cost outcomes. Established in 2023 through the combination of ExactCare Pharmacy and Tabula Rasa HealthCare, AnewHealth provides a suite of solutions that includes comprehensive pharmacy services with national dispensing; proprietary science-based technology to optimize medication therapy; full-service pharmacy benefit management; and specialized support services for PACE (Program of All-Inclusive Care for the Elderly). Today, AnewHealth cares for more than 100,000 people nationwide through strong healthcare partnerships with risk-bearing providers, primary and specialty care providers, kidney care and dialysis providers, home health organizations, and managed care plans. Don’t see a job that fits your skills? Share your information with us, and we can reach out to you when something becomes available! Just click Introduce Yourself below or in the top-right corner of the page. Create an account with us, and you can get alerts when jobs become available that peak your interest! Click on Sign In in the top-right corner and Create Account. Once logged in, click on Job Alerts in the top-right corner to create a job alert. Visit our website to learn about AnewHealth, our award-winning culture and benefits! AnewHealth and its affiliated companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Learn About Our Culture