Client Coordinator

You've got problem-solving instincts, a passion for helping people, and attention to detail that delivers results. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Then this might be the job for you because ExamWorks is looking for a Client Coordinator to join our team. You will be responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client.

This position is 100% remote. Candidate must be available to work 9:00am-5:30pm (CDT), Monday through Friday. You may be asked on occassion to work 10:30am-7:00pm to cover other team members PTO.

If you think this aligns with what you desire in your next career move, apply at this very moment!

Handles and responds promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilizes appropriate systems and databases to enter client or examinee information and or retrieve information as needed.
• Maintains daily contact with the QA department regarding workflow and pending report status.
• Files and archives open and closed cases.
• Verifies all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Appropriately directs calls to other departments as needed.
• Performs various clerical duties such as typing, filing, emailing, and proofreading as required.
• Assists in resolution of customer complaints and quality assurance issues as needed.
• When necessary, notifies management of any report issues or concerns.
• Ensures all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

College graduates, those looking to gain experience, and those who are seeking a career change are all welcome here!

• High school diploma or equivalent required
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet
• Must possess excellent skills in English usage, grammar, punctuation and style
• Demonstrates accuracy and thoroughness
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed
• Must be able to maintain confidentiality

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

ExamWorks, LLC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans