Sales and Operations Manager-EMI

Job Description 

Job Title:  

Sales and Operations Manager – EMI 

Location: 

Riviera Beach, FL 

Reports To: 

COO 

Main Office/No remote work 

Application Instructions:  

Please follow the following steps to be considered for this position:  

1. Fill out the Excell Application for work: https://www.excellrefrigeration.com/join-our-team/  

1. Fill out two Predictive Index assessments: https://assessment.predictiveindex.com/bo/4WV/SalesOperationsManager   

1. After you submit the Predictive Index Behavioral Assessment (link above), you will receive an email with a link for a Cognitive Assessment.  Please complete the PI Cognitive assessment as well. 

***If you do not find the automated email from Predictive Index in your Inbox, please check your Spam/Junk folder in case it ended up there. 

Summary: 
Excell Refrigeration is seeking a highly motivated and experienced Sales and Operations Manager to join our EMI Division. This position plays a crucial role in managing a team of 70 employees while overseeing the continued development of our pipeline of work. The ideal candidate will demonstrate excellent leadership, operational efficiency, and a customer-centric approach to ensure the smooth execution of our operations and sales goals. 

Excell Culture and Perks: 

• Strong focus on work-life Balance 

• Proven training and professional development program 

• A supportive employer dedicated to your success, well-being, and professional growth 

• A culture of excellence and high standards that fosters teamwork and accountability 

• Work exclusively on commercial units—no residential projects or attics 

• LEARN AND EARN THE EXCELL WAY! 

Responsibilities: 

ESSENTIAL JOB DUTIES: 

• Oversee daily operations of the EMI Division, ensuring smooth execution of projects and service delivery. 

• Manage and maintain the existing sales pipeline, driving new business opportunities and partnerships. 

• Supervise and manage a team of 70 field technicians, coordinators, and support staff, ensuring efficient operations and quality control. 

• Coordinate with internal departments and external partners to ensure alignment on project timelines, budgets, and goals. 

• Develop and implement strategies for operational efficiency, client satisfaction, and safety compliance. 

• Review and analyze project costs, progress, and profitability to ensure financial targets are met. 

• Conduct regular team meetings to ensure clear communication, resolve issues, and set goals for team members. 

• Review performance metrics, conduct 90-day and annual reviews, and provide coaching to employees. 

• Develop and manage key client relationships, providing exceptional customer service and ensuring their needs are met. 

• Collaborate with sales teams to ensure the alignment of operational resources to sales forecasts and new opportunities. 

• Enforce and monitor safety protocols to ensure a safe working environment. 

• Ensure adherence to all Excell Refrigeration policies, procedures, and industry regulations. 

CUSTOMER SERVICE: 

• Always maintain a professional and courteous relationship with customers, internal management, and team members. 

• Exceed customer expectations through efficient service and solutions-oriented approach. 

Education and Experience: 

• Minimum of five (5) years of experience in a leadership or management role, preferably within the refrigeration or HVAC industry. 

• Previous experience managing a large team (70 people) and working with operational pipelines. 

• Bilingual in English and Spanish is highly preferred. 

• Strong attention to detail, with excellent communication, organizational, and problem-solving skills. 

• Ability to handle high-pressure situations, prioritize tasks, and meet deadlines. 

• Flexibility to work additional hours as needed, including weekends. 

• Valid Driver’s License with a clean driving record. 

• Consent to a background check and drug screening. 

• High School Diploma or equivalent required; degree in Business Administration, Operations Management, or related field is preferred. 

Excell Benefits: 

• PTO (paid time off) / 6 paid holidays 

• Competitive pay 

• Company Vehicle 

• Work boot program 

• Group health insurance, dental, vision, short-term disability, and life insurance 

• Supplemental fringe benefits, critical illness, cancer, accident/injury, wellness, disability, life insurance, and gap plan available 

• 401(k) retirement program with company matching dollar for dollar up to 3% of salary 

NOTE: This job description reflects the company’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.  Assigned tasks are subject to change any time due to company discretion, job requirements, reasonable accommodation, or other reasons.