Office Manager

About Us

At Excelsia Injury Care we provide management services unto a host of healthcare companies throughout Maryland, Delaware, Virginia, Pennsylvania and Missouri who furnish high-quality integrated healthcare to people suffering from neuro-musculoskeletal injuries.  The healthcare companies we counsel and service offer an extensive slate of office-based diagnostic, surgical and rehabilitation services, provided by compassionate and skilled professionals who medically manage each patient from evaluation through treatment to ensure patients have the best achievable outcomes. Our healthcare companies are leaders in care delivery for personal injury and worker’s compensation cases and have a proven track record of returning patients to their pre-injury level of activity as quickly as possible. We are devoted to furnishing highly competent and timely services in compliance with all applicable legal, regulatory and ethical standards; a commitment to doing things right. We strive to be a good corporate citizen and integrate ESG (environmental, social and governance) considerations within our Enterprise business practices. Our mission is to benefit the healthcare companies we serve, as well as all our collective employees, and communities. 

Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as an amazing benefit package! Offered Benefits include: 

• Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date. 
• Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
• Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
• Discounts on shopping and travel perks through WorkingAdvantage. 
• 401(k) retirement plan with employer match.
• Paid training opportunities and Education Assistance Program. 
• Employee Referral Bonus Program

Job Duties

• Oversee daily operations of medical office Oversees operations of group of medical offices ranging from 3-6 sites (we can decide on the number) including oversight of Office Managers and Patient Representative Facility Leads
• Oversees successful completion of all Office Manager tasks within the group
• Maintain on-site presence during business hours within group of clinics
• Assist with Hiring, training and supervision all location staff (excluding doctors)
• Tasked with developing managers skill sets in collaboration with Regional Director of Operations
• Coordinates vacation and illness coverage within the group and use of resources to help other groups as needed
• Ensures appropriate level of staffing commensurate with volume is maintained including shifting labor resource to areas that need and ensuring not overstaffed in lower volume clinics Manages staffing ratios to align with business need
• Maintain schedules for doctors, patients, and staff
• Tabulate payroll and track PTO time
• Ensure review of all daily/weekly/monthly paperwork including day sheets, patient information (charts and accounts), billing, fee slips, mail, correspondence, etc. is completed in group.
• Interface with other departments including billing, MIS, marketing, human resources, and offices
• Works with Regional Director of Operations to ensure financial and performance metrics are met
• Perform other duties and assignments as directed and/or as necessary
• Maintain monthly goals
• Ensure regular weekly staff meetings occur and clinic staff is aware of goals and metrics as well as any relevant company news
• Complete weekly stats on prepared spreadsheets
• Uphold the company’s mission to provide exceptional patient care, and leads in a way that aligns with the company’s ESG goals
• Travels to any office within one’s region (example – Pennsylvania market or Greater Baltimore market)
• Other duties as assigned

Motor Vehicle Report Monitoring

In the event Employee does not maintain the insurance coverage required under this Policy & Procedure, and/or does not maintain a valid license to operate a motor vehicle, that Employee shall not be eligible for mileage reimbursement and is barred from operating any motor vehicle in furtherance of Company business.  Operating a motor vehicle in furtherance of Company business without a valid state-issued driver’s license to do so and/or maintain insurance of the type and amounts set forth herein shall subject the Employee to immediate disciplinary action up to and including termination.  

Minimum Requirements

• High school diploma or GED equivalent
• 2 years medical office experience preferred
• Knowledge of computers and medical office procedures

Additional Skills/Competencies

• Excellent verbal and written communication skills
• 1-2 years supervisory experience
• Problem solving and organizational skills
• Types 40 WPM
• Knowledge of insurance, workers’ compensation, and personal injury
• Certification such as Chiropractic Assistant, Medical Assistant or Radiological Technologist
• Ability to effectively interact with doctors, attorneys, patients, and co-workers
• Willing to travel to another office for coverage as needed

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.