What are the responsibilities and job description for the Patient Representative/Medical Assistant position at Excelsia Injury Care?
About Us
At Excelsia Injury Care we provide management services to a host of healthcare companies throughout Maryland, Delaware, Virginia, and Pennsylvania which furnishes high-quality integrated healthcare to people suffering from neuro-musculoskeletal injuries. The healthcare companies we manage and service offer an extensive slate of office-based diagnostic, surgical and rehabilitation services, provided by compassionate and skilled professionals who medically manage each patient from evaluation through treatment to ensure patients have the best achievable outcomes. Our healthcare companies are leaders in care delivery for personal injury and worker’s compensation patients and have a proven track record of returning patients to their highest level of activity as quickly as possible. We are devoted to furnishing highly competent and timely services in compliance with all applicable legal, regulatory and ethical standards; a commitment to doing things right. We strive to be a good corporate citizen and integrate ESG (environmental, social and governance) considerations within our Enterprise business practices. Our mission is to benefit the healthcare companies we serve, as well as all our collective employees, and communities.
What You'll Do
- Provide administrative support to departmental physicians/supervisor/manager/administrators
- Provide consistent support/coverage as needed per departmental policy.
- Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner.
- Assist patients pre and post care by the D.C.
- Take vital signs of patients
- Assist with maintaining internal/external supply inventory.
- Assist Manager by coordinating, reviewing, and preparing clinic charts for patient appointments as per departmental policy.
- Maintain the office in a neat and orderly fashion. Assist in maintaining a safe environment.
- Launder towels, gowns, heat pack covers, etc. as required
- Assist with the distributing of reports, records, and messages maintaining patient and clinic confidentiality.
- Assist Manager and District Manager in completing request for medical records and any and all requests.
- Maintain charts in proper order, inserting forms and reports in the appropriate location, making certain all forms as well as dictations are completed.
- Copy materials, obtains mail when requested. Initiates, prepares, updates forms, reports, and records on a routine basis.
- Operate and maintain pertinent office machines/equipment to include fax, computers, copiers, etc.
- Assist with the collection, sorting and distribution of departmental mail/correspondences/ faxes/phone messages in a timely manner.
- Interview patients / collects information and enters into computer.
- Verify insurance and documents in computer using account case notes.
- Other duties as assigned.
Who You Are
- High school diploma or GED equivalent.
- 6 months of medical experience in an administrative physician office setting.
- Previous computer skills to include data entry, Word, Outlook, etc.
Additional Skills/Competencies
- Ability to handle multiple tasks and responsibilities.
- Basic telephone and computer skills.
- Tact and skill in patient management.
- Excellent communication and organizational skills.
- Basic understanding of medical office procedures.
- Ability to effectively interact with doctors, patients and co-workers.
- Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration).
Physical/Mental Requirements
Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.
Diversity Statement
Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.