Supervisor - Help Me Grow

Description

Job Summary:

The Help Me Grow (HMG) Supervisor supports the implementation and expansion of the Help Me Grow system in Merced County. The HMG Supervisor works collaboratively with other agencies, including healthcare providers, to coordinate expansion and implementation of services in a manner that supports fidelity to the model and maximizes use of existing resources. The Supervisor supports all aspects of HMG implementation including evaluation, quality improvement, and outcome data reporting. The HMG Supervisor supports family access to general community and specialized services; oversees and supports staff functions including centralized call center activities, referral linkage, training, care coordination and overall general supervision of case management staff.

The Supervisor works closely with community providers and subcontractors to ensure that outreach and assigned responsibilities are carried out with fidelity to the model while maximizing the use of existing resources.

Essential Functions:

• Oversee and support case management staff by providing/coordinating their orientation and ongoing training; facilitating the resolution of issues they encounter that interfere with their ability to support families and to carry out the functions of their position; and to monitor their efforts to ensure that their work is achieving program outcomes.
• Work with Help Me Grow implementation partners to establish and implement procedures for collecting data that meet HMG reporting requirements in a manner that reflects the scope of HMG across Merced County and supports local improvement efforts.
• Screen children for developmental delays using the Ages and Stages Questionnaire/Ages and Stages Questionnaire: Social Emotional (ASQ/ASQ:SE) as needed, translate the results and review referral options with the parents. This may be accomplished via online ASQ/SE system.
• Manage the process and assignment of referrals and serve as a liaison between staff and local programs and providers.
• Must work as part of a team to establish new service delivery, referral, and access patterns.
• Oversee HMG activities to ensure that families’ needs are matched with educationally and culturally appropriate services/providers.
• Review/analyze HMG referrals, data collection, reporting methods, and outcomes on a regular basis.
• Work closely with the Director to ensure data quality and accuracy, as well as develop any adaptations needed to ensure fidelity to the HMG model and ensure the contract targets are being met.
• Participate in Regional, State, and National HMG trainings/meetings.
• Provide assistance to other members of the team as needed, in order to ensure the smooth operation of the program/agency.
• Participate and facilitate multidisciplinary teams as appropriate and participate in team building activities.
• Accurately complete and submit all necessary data collection and program documentation, including time studies, as required, following established protocols.
• Maintain, manage, and process client records and information in a confidential manner that meets HIPAA and other applicable confidentiality regulations.
• Adhere to EPU standards, policies and procedures.
• EPU facility hours are Monday – Friday; 8:00 AM – 5:00 PM; however, this position ensures non-traditional work hours are made available to serve and support families, when warranted, based on family needs. Therefore, position hours may vary, which may include evening or weekends, depending upon the needs of the program and families we serve.
• Perform other duties as assigned by the Director and/or the Chief Executive Officer.

Requirements

Knowledge, Skill and Experience:

Education: Must have a Bachelor’s Degree in Child Development, Social Work or closely related field.

Skills: Must have strong communication skills, both written and verbal; able to make good, logical independent decisions within guidelines, accept responsibility; be detailed oriented, dependable, reliable, committed, highly motivated, and adaptable; have self-confidence, strong time management skills, professional code of ethics, professional demeanor; and take pride in producing a high quality product.

Experience:

• 3 years of experience providing care coordination services to children with special needs and their families.
• 2 years of experience in supervising, motivating, and training staff in order to achieve program goals.
• Knowledge or experience working in a centralized call center a plus.
• Experience in public speaking and presentation.
• Experience with Microsoft Office programs to include Word, Excel, and Outlook as well as data systems.
• Experience with handling client records and information confidentially and in accordance with HIPAA and other applicable regulations.
• Experience developing, implementing, and maintaining quality assurance practices that support the accuracy of data collection at all levels, and the reporting of results, outcomes, and service quality.
• Knowledgeable of conditions affecting the development and behavior of infants and young children.
• Knowledgeable of community resources available to families with young children; and a knowledge of service delivery systems and barriers.
• Hold valid California Driver's license. Possess a good driving record with no serious violation for the past two-year period, and be able to provide proof of current automobile liability insurance.

Physical Demands:

Typical Working Condition: Position works from the EPU facility. The position requires the ability to sit and work on a computer for extended periods of time. Position requires fingering (fine dexterity), repetitive hand and wrist motions.

Equipment Used: Computers, printers, telephones, and fax machines. May require operation of a motor vehicle for local travel.

Essential Physical Tasks: Must be able to sit for long periods of time, working with a keyboard and computer screen.

This position description may not be an exhaustive list of all duties, knowledge, or abilities associated with this classification, however it is intended to accurately reflect the principal job elements. Related duties, knowledge, or abilities to those expressly stated may also be required for successful performance of the position.