Bell Captain

Description

LOCATION: FORT WORTH, TEXAS

ABOUT HOTEL DROVER:

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.

So, dust off your boots, grab your hat and join us at Hotel Drover.

WHO WE’RE SEEKING:

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Bell Captain for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

Essential responsibilities include:

• Embody the shared values of Hotel Drover.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, coaching, and motivating team members.
• Develop and maintain a positive working relationship with others.
• Communicate accordingly with the front desk and concierge regarding guest’s bookings and other requests.
• Support team to reach common goals.
• Comply with service standards and quality expectations.
• Conduct and log monthly vehicle mileage and damage inspections.
• Handle guest luggage upon arrival and departure.
• Track guest movement and communicate with housekeeping, front desk, and restaurant.
• Coordinate transportation requirements for arrivals, departures, and drives to town throughout the day.
• Complete a daily transportation log sheet.
• Maintain awareness of non-guests on property premises and communicate with Security, if necessary.
• Learn names, preferences, and planned activities of guests to anticipate upcoming needs for either transportation or valet pulls.
• Perform other job-related duties as assigned

MUST HAVES:

• Passion for creating an amazing experience for our guests.
• Strong prioritization and organization skills.
• Flexible schedule, able to work evenings, weekends, and holidays.
• Thoughtful communicator with excellent written and verbal skills.
• Strong interpersonal and relationship building abilities; passion for collaboration and providing administrative support.

Qualifications

QUALIFICATIONS:

• Organized and detail-oriented with the ability to be flexible.
• Ability to handle stressful situations in a calm, professional manner
• Good problem-solving skills.
• Strong computer skills.
• Opera PMS experience preferred.
• Marriott MGS Bonvoy experience preferred.

OUR CORE VALUES:

• Hit the Mark, Every Time
• Blaze New Trails
• Spark Warmth
• Be Intentional
• Honor All
• Do Right
• Stay Curious

Hotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.