Night Auditor

Description

At Hyatt Place Las Vegas at Silverton Village we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. The Night Audit Host will greet guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner.  Will also reconcile daily activity and close all accounts in preparation for the new day.  Check-in/check-out hotel guests courteously and efficiently process all payments according to hotel requirements. 

Greet each and every guest with a smile, however busy and whatever time of day. 

Principle Responsibilities and Duties

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve gust complaints, ensuring gust satisfaction.
• Maintain complete knowledge of:

1. All hotel features/services, hours of operation
2. All room types, numbers, layout, and location
3. All room rates, special packages, and hotel/casino promotions
4. Daily house count and expected arrivals/departures
5. Room availability status for any given day.
6. Scheduled daily group activities

• Monitor and maintain cleanliness, sanitation and organization of assigned worked areas.
• Pick up, count and maintain bank.  Secure bank at all times
• Read the log book, emails, daily and record or respond to pertinent information in the log book.
• Process payments to all guest accounts.
• Process adjustments, rebates, paid outs, and credits as required.
• Operate Property Management System (PMS) – LMS and maintain security of system.
• Verifies that all tickets are closed against folios and logs any open tickets in the point of sales (POS) Micros system.
• Run the audit for comp accounting for entire property.
• Audits rooms cashier’s work and correct discrepancies.
• Audits all miscellaneous (incidental charges/postings/tickets) from the outlets.
• Verifies package postings on package folios.
• Run Room & Tax verifying that all rooms rates posted.
• Verify cashier’s report to drop log and paperwork.
• Records room statistics with reports in LMS
• Close PMS after all work is balanced.
• Run end of day program and close day.
• Check that interfaces are up and running.
• Run daily flash reports and distribute accordingly.
• Run morning reports and backup reports and distribute accordingly.
• Sign out and brief the next shift.
• Review night audit checklist and verify that all work has been completed.

General Job Responsibilities and Duties

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values

• Character:        Always do the right thing and treat everyone with dignity and respect.
• Collaboration:    Celebrate Diverse ideas, thought and talents.    
• Care:                Be KIND to yourself and each other.
• Fun:                 Our guests are here to have FUN, so we should have FUN, too!
• Excellence:       Be Amazing!

Skills, Education & Other Requirements

• High School graduate or equivalent vocational training certificate.
• Fluency in English both verbal and non-verbal.
• 1-2 years GSR Front Desk Agent experience.
• Compute basic arithmetic.

Required Work Cards

• Identification that establishes identity
• Identification that establishes the right to work in the United States
• TAM Card

Machinery, Work Equipment, Programs, Software, Hardware Used

• Microsoft Excel/Word
• Lotus Notes
• GNAV – Room Res call center control
• Superplaymate
• Hotsos
• Micros

Qualifications