Director of Owner Services

Position Summary

The Director of Owner Services is responsible for nurturing and enhancing relationships with potential and current property owners while ensuring that luxury vacation villas meet and exceed the highest standards. Responsibilities will span across owner relationship management, property standards maintenance, onboarding support, and engaging with new homeowners. This role is integral to maintaining the company's reputation for excellence and fostering growth through owner referrals and partnerships.

Primary Responsibilities

Ø Nurtures and maintains a constant pipeline in CRM of potential new homeowners

Ø Conducts cold calls to generate new homeowner leads

Ø Builds, seeks out and cultivates relationships with new property owners to expand our portfolio.

Ø Meets with new owners as requested to establish trust and rapport.

Ø Contributes to the creation of proformas, providing valuable insights

Ø Builds relationships with local Realtors to create a valued relationship for a continued new homeowner leads source

Ø Provides knowledge and directions to potential homeowners on revenue analysis and offer suggested to maximize owners’ profitability

Ø Engages with property owners, VIP guests, and potential partnerships to build a robust network of referrals from various sources, including real estate brokers, open houses, and home listings.

Ø Develops and executes an annual engagement strategy with local real estate partners and manages company sponsorships and partnerships effectively.

Ø Supports sales and marketing efforts by assisting in the creation of owner marketing materials.

Ø Exhibits exceptional follow-through on resolving any owner-related issues and concerns.

Ø Cultivates personalized, bespoke touches and executes owner preferences to enhance their experience.

Ø Coordinates owner arrival gifts or hand-written notes to express our appreciation.

Ø Conducts exit interviews and implements necessary improvements based on feedback.

Ø Creates special owner touches for arrivals, in line with owner preferences and company guidelines.

Ø Stages homes as requested for photography, with support from the Guest Service Team when needed.

Ø Maintains ongoing communication with owners during the onboarding process, ensuring a seamless transition and fostering lasting relationships.

Ø Conducts new home inspections alongside property managers to provide valuable suggestions for updates or adjustments.

Job Requirements (Experience, Knowledge, Skills)

· Exceptional Relationship Builder: Proficient in building strong, lasting connections, particularly with property owners and industry partners.

· Excellent Communication Skills: Highly effective communicator, both written and verbal, ensuring clarity and professionalism.

· Detail-Oriented: Keen eye for detail, crucial for maintaining high property standards.

· Proactive Problem Solver: Adept at identifying and swiftly resolving challenges, enhancing customer experiences.

· Creative, Empathetic, and Personalized Approach: Creative thinker with empathetic qualities, adept at personalizing experiences.

· Collaborative Team Player: Thrives in a team-oriented environment, fostering strong relationships with colleagues.

· Sales and Networking Skills: Skilled in identifying growth opportunities, building relationships, and driving partnerships.

· Community Engagement: Actively engages with and contributes to the local community and industry standards.

· Passion for Excellence: Committed to delivering exceptional service and experiences to customers and partners, maintaining high standards.

Requirements of the Role

· At least three years of sales experience, preferably in short term rentals or the hospitality industry.

· Lead generation

· Excel in time management, time blocking and organization

Job Type: Full-time

Pay: $60,000.00 - $62,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Sales: 3 years (Required)

Ability to Commute:

• Santa Rosa Beach, FL 32459 (Required)

Ability to Relocate:

• Santa Rosa Beach, FL 32459: Relocate before starting work (Required)

Work Location: Hybrid remote in Santa Rosa Beach, FL 32459

Salary : $60,000 - $62,500