Technical Support Analyst

ProPricer, a veteran owned small business, is the Government Contract Proposal Pricing Software that helps develop, analyze, submit, and negotiate cost and pricing data. Our culture combines strong leadership, collaboration, and fun, with incredible growth opportunities for our employees in a fast-paced work environment.  Our software company is committed to innovation, thought leadership, and visionaries in the government contract pricing industry. We want our employees to thrive in their career making impactful contributions to the industry. 

Are you driven to succeed and impact your career and the company where you work? Are you an "out-of-the-box" strategic thinker? Do you want to surround yourself with intelligent, hard-working people who also desire to impact a company and industry? If that's you, then take the first step to apply!

Actively seeking a Technical Support Analyst to provide premier quality customer service, support, and training to the company's valued corporate product clients. The successful candidate must have strong written and verbal communication skills, technical skills, and analytic skills to work closely with the clients, product management, and sales team in support of their efforts. As a team player, you will assist with the proprietary software client and server installations, configurations, and Tier I, II, and III application troubleshooting for enterprise clients.

This role is an entry-level position with potential for growth.

• Using available knowledge and resources, provide quality client technical support by analyzing application, database, and operating systems   symptoms to identify and resolve issues.
  
• Document client's issue and process of resolution.
  
• Support client database and installations in production and test environments.
  
• Contribute to the knowledge base, tutorials, and written and video tutorials as needed.
  
• Escalate complex problems to Development and monitor the output to keep the customer informed.
  
• Create and follow-up on customer retention efforts.
  
• Create and lead workshops for our annual conference and other events.
  
• Occasional travel to events such as our annual conference, company meetings, etc.
  
• After-hours Emergency Support handled on a rotating schedule.
  
• Other duties and projects as assigned.
  

Requirements

• Troubleshooting and problem-solving
  
• Great attention to detail
  
• Professional attitude and desire to resolve issues with patience and understanding
  
• Knowledge of software and hardware system principles, theories, concepts, and technologies
  
• Familiarity with the following: SQL, Oracle, MS Access, MS Office, CRM systems
  
• Organized with excellent English verbal and written communication skills
  
• Customer service, technical, and analytical skills
  
• Ability to work independently and in a team environment
  
• Bachelor's Degree in a technical discipline or equivalent experience
  

Benefits

• A competitive compensation structure of base salary and bonus incentives 
  
• Monday-Friday workweek
  
• Excellent medical, dental, 401k with match and complimentary life insurance
  
• Paid Time Off (PTO) and paid holidays
  
• ​Casual dress environment