What are the responsibilities and job description for the Medical Call Center Representative position at Exeter Hospital?
Provides administrative support to physician practice, clinical staff and patients in a call center environment. Responsible for scheduling, directing inquiries, patient referrals, data entry, medical records support and maintenance.
Requirements:
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High school graduate or equivalent
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1-3 years experience in customer service environment
Major Responsibilities:
1. Utilizes superior customer service skills working in a call center environment managing a high volume of incoming calls to the practice.
2. Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices.
3. May perform the duties of practice Medical Office Coordinator such as check in/check out, collection of co-payments, adjustment transactions, balancing daily journal, and maintaining provider schedules.
4. Advises appropriate staff of priority items that require immediate attention by using IP Phone, facilitator phone, and/or EMR messaging.
5. Demonstrates sensitivity to patient's comfort, confidentiality and concerns while maintaining a therapeutic environment for the patient and family in accordance with the provider and CORE standards.
6. Provides coverage in other Core offices as requested.
7. Prepares new patient records and completes scanning prior to patient appointment.
8. Assigns new patients to a provider & care team to establish a care partnership.
9. Scheduling of patients to the appropriate care team (whenever possible) to ensure consistency for the continuity of care.
10. All other duties as assigned.