Export Agent

Company Description

“We’re not in the shipping business; we’re in the information business” - Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250 locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Assist Manager and / or Supervisor with all aspects of the Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operational system.
• Track and Trace Export Files and reporting.
• Use Workboard daily.
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Trucking companies and others involved)
• Always meet compliance to regulations internal and external in accordance with government regulations.
• Understand department process flow, and look for best practices to improve operational efficiency and productivity.
• Ensure all customers standard operating procedures in place and updated in the DLSOPs.
• Meet KPI standards in accordance with Company’s procedures.
• Overseas communications, timely responses to emails and requests (internal & external)
• Escalation of problems to management when necessary.
• Meet company standards of 52 hours training per year per employee.
• Complete mandatory training when required.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• EDMA resolution no more than 24 hours from the time of notice.
• Take ownership on the accounts assigned.
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor and Visionary.

Qualifications

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good Microsoft Office skills (Excel, Word etc.)

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• Retirement Savings Plan
• Employee Stock Purchase Plan 
• Training and Personnel Development Program