What are the responsibilities and job description for the Export Agent position at Expeditors?
Company Description
“We’re not in the shipping business; we’re in the information business” - Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250 locations worldwide
- Fortune 500
- Globally unified systems
Job Description
Assist Manager and / or Supervisor with all aspects of the Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.
- Ensure smooth and timely freight process flow.
- Ensure accurate and timely data entry into our operational system.
- Track and Trace Export Files and reporting.
- Use Workboard daily.
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Trucking companies and others involved)
- Always meet compliance to regulations internal and external in accordance with government regulations.
- Understand department process flow, and look for best practices to improve operational efficiency and productivity.
- Ensure all customers standard operating procedures in place and updated in the DLSOPs.
- Meet KPI standards in accordance with Company’s procedures.
- Overseas communications, timely responses to emails and requests (internal & external)
- Escalation of problems to management when necessary.
- Meet company standards of 52 hours training per year per employee.
- Complete mandatory training when required.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- EDMA resolution no more than 24 hours from the time of notice.
- Take ownership on the accounts assigned.
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor and Visionary.
Qualifications
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Good Microsoft Office skills (Excel, Word etc.)
Additional Information
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- Retirement Savings Plan
- Employee Stock Purchase Plan
- Training and Personnel Development Program