Import agent

Job Description

The drayage agent is responsible for tactical execution of all import drayage related operations within a district. The district’s Container Drayage Management (CDM) program includes working across all products to support deliveries / appointments / empty returns of import containers.

Collaboration with customers, ocean agents, and service providers is another key area of responsibility. As a drayage agent, customer service to both internal and external customers, must be of the highest quality.

Import Container Drayage Outgate / Delivery / empty return

• Support the final leg of import containers when Expeditors is responsible for delivery.
• Create delivery orders and dispatch to service providers in a timely fashion.
• Using workflow, monitor outgoing delivery orders, receipt, and acceptance.
• Using workflow, monitor arrivals, issue pick up numbers, and enter TNF event.
• Using workflow, monitor out gate, dwell time at the rail, clear rail storage as needed and upload documentation.
• Using workflow, monitor / manage appointment deliveries, delivery, proof of delivery, and empty returns.
• Exception management and resolve issues quickly.
• Assist in developing new strategies for maintaining or improving quality-of-service.
• Focus on increasing profit and minimizing costs.
• Be a role model of integrity and pride for all employees.

Qualifications

• 2 years transportation or related logistics experience preferred.
• Effective people skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Strong facilitation and problem resolution
• Strong organizational skills, ability to juggle multiple priorities effectively.
• Attention to detail.
• The ability to follow through with tasks.
• Drive for continuous improvements.

Last updated : 2024-11-26