What are the responsibilities and job description for the Transcon Agent position at Expeditors?
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250 locations worldwide
- Fortune 500
- Globally unified systems
Position Overview:
As a Transcon Agent (Road Freight), you will be responsible to ensure timely and accurate movement of freight and information, while providing an exceptional customer service.
You should also be open to implementing new system changes and enhancements as well as be involved and suggest system/process improvements
Major Tasks & Responsibilities:
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace shipment files and reporting
Ensure accurate and timely client and vendor billing
Ensure delivery of freight and timely clearance when applicable
Interact with customers in arranging their shipments to meet customers service standards
Contribute and maintain good relationships with suppliers
Meet compliance at all times
Network communications, timely responses to emails and requests
Meet KPI standards in accordance with Company policy
Understand customers procedures and maintain updated internal DLSOPs
Experience and Education:
- 2 years experience in Domestic Transportation preferred
- Computer skills (Microsoft Word, Excel, Power Point)
- Ability to work under pressure
- Ability to adapt to changes
- High level of attention to detail
- Strong organizational skills
- Strong written and verbal communication skills
- Process oriented
- A demonstrated ability to self-manage and motivate is critical.
- Excellent written and verbal communication skills
- Exemplify Expeditors' unique culture and core values
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
Salary: Negotiable
Relocation expenses/support is not offered for this position.