What are the responsibilities and job description for the Customer Enrollment Associate position at Experiential CA?
Experiential CA was built on one belief: reliable communication is a basic necessity, not a luxury. Through our telecommunications outreach initiative and client partnerships, we’re committed to connecting underserved communities with the tools and services they deserve. Our Customer Enrollment Associates make that mission possible every day.
Every day, our team works to bridge gaps in access, strengthen community connectivity, and empower individuals with resources that support their daily lives. As a Customer Enrollment Associates, you’ll play a key role in bringing that mission to life through direct outreach and sales initiatives, meaningful conversations, hands-on support, and genuine service to the people who need it most.
Customer Enrollment Associate Primary Responsibilities:
- Engage directly with community members to educate them on accessible telecommunications programs and determine eligibility.
- Guide customers through a simple enrollment process with care, empathy and transparency.
- Verify required documentation and ensure all submissions are complete, compliant, and timely.
- Create a welcoming, approachable environment while answering customer questions and explaining program benefits.
- Maintain detailed, accurate records of all interactions, enrollments, and follow-ups.
- Collaborate with sales and customer service teams to support outreach events, community activations, and neighborhood-based enrollment initiatives.
- Represent the company and our telecom partners with integrity, empathy, and a strong commitment to service.
- Identify opportunities to strengthen outreach efforts and bring forward suggestions that improve the overall community experience.
Qualifications Needed for the Customer Enrollment Associate:
- Clear communication and strong organizational skills, with the ability to explain service options and eligibility requirements effectively.
- Self-motivated and dependable, able to manage multiple outreach workflows in a fast-paced, goal-driven environment.
- Ability to work full time hours including weekends as needed
Job Type: Full-time
Pay: $45,000.00 - $58,000.00 per year
Benefits:
- Professional development assistance
Work Location: In person
Salary : $45,000 - $58,000