What are the responsibilities and job description for the FRONT DESK AGENT position at Expotel Hospitality?
About the Role :
The Front Desk Agent plays a crucial role in ensuring a positive first impression for guests at Tuscaloosa Hospitality LLC. This position is responsible for managing the front desk operations, which includes checking guests in and out, handling reservations, and addressing guest inquiries and concerns. The Front Desk Agent will also be tasked with maintaining accurate records and providing information about hotel services and local attractions. By delivering exceptional customer service, the Front Desk Agent contributes to the overall guest experience and satisfaction. Ultimately, this role is vital in fostering a welcoming environment that encourages repeat visits and positive reviews.
Minimum Qualifications :
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in the hospitality industry.
- Strong communication and interpersonal skills.
Preferred Qualifications :
Responsibilities :
Skills :
The required skills for this role include strong communication and interpersonal abilities, which are essential for interacting with guests and addressing their needs effectively. Attention to detail is crucial for managing reservations and ensuring accurate check-in and check-out processes. Problem-solving skills are utilized daily to resolve guest complaints and enhance their overall experience. Preferred skills, such as familiarity with hotel management software, will aid in streamlining operations and improving efficiency. Additionally, bilingual abilities can significantly enhance guest interactions, making it easier to cater to a diverse clientele.
