What are the responsibilities and job description for the FRONT DESK AGENT position at Expotel Hospitality?
About the Role:
We are seeking a highly motivated and professional Front Desk Agent to join our team in the Hotel Industry. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests and ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests and will be responsible for handling all inquiries, requests, and concerns. Your main goal will be to create a positive and welcoming atmosphere for our guests, ensuring their satisfaction and loyalty to our establishment.
Minimum Qualifications:
- High school diploma or equivalent
- Excellent communication and customer service skills
- Proficient in Microsoft Office and basic computer skills
- Ability to work flexible hours, including weekends and holidays
Preferred Qualifications:
- Previous experience in the hospitality industry
- Fluent in multiple languages
- Experience with hotel management software
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy and efficiency
- Answer and direct phone calls, emails, and other forms of communication
- Handle guest inquiries, requests, and concerns promptly and effectively
- Maintain a clean and organized front desk area and lobby
Skills:
As a Front Desk Agent, you will utilize your exceptional communication and customer service skills on a daily basis. You will also need to be proficient in basic computer skills and Microsoft Office to handle guest inquiries and requests. Additionally, previous experience in the hospitality industry and fluency in multiple languages are beneficial for this role. Overall, your skills will be utilized to create a welcoming and positive atmosphere for our guests, ensuring their satisfaction and loyalty to our establishment.
