What are the responsibilities and job description for the Customer Project manager position at Express Employment Professionals Defunct?
ACustomerProjectManagerfocusesonoverseeingprojectsthatdirectlyimpactcustomersatisfactionandexperience.Theycoordinatebetweendifferentdepartmentsto ensurethatcustomer-centricprojectsareexecutedsmoothly,ontime,andwithinbudget.Thisroleinvolvestaskslikedefiningprojectscope,managingtimelines, addressingcustomerfeedback,andensuringthatthefinaloutcomesmeetcustomerexpectations.It'saboutmakingsurethateveryprojectalignswiththegoalof enhancingthecustomer'sjourneywiththecompany.JobSummary : Weareseekingaproactiveanddetail-orientedCustomerProjectManagertojoinourteam.Theidealcandidatewilloverseeandmanageprojectsaimedatimprovingcustomersatisfactionandexperience.Thisroleinvolvescoordinatingwithinternalteams,vendors,andcustomerstoensuresuccessfulprojectdelivery.KeyResponsibilities : Plan,execute,andmonitorcustomer-focusedprojectsfromconceptiontocompletion.Coordinatewithinternalteams,vendors,andcustomerstoensureeffectivecommunicationandprojectalignment.Identify,analyze,andresolvecustomerissuestoenhancesatisfaction.Developandimplementstrategiestoimprovecustomerserviceprocessesandprocedures.Ensureprojectsaredeliveredontime,withinbudget,andmeetqualitystandards.Providetechnicalsupportandguidanceasneeded.Maintainaccuraterecordsofprojectprogressandoutcomes.Qualifications : Bachelor'sdegreeinBusinessAdministration,ProjectManagement,orarelatedfield;relevantexperiencemaysubstituteforeducation.ProvenexperienceasaProjectManagerorinacustomerservicerole.Strongcommunicationandproblem-solvingskills.Abilitytoworkindependentlyandaspartofateam.Proficiencyinprojectmanagementsoftwareandtools.Detail-orientedwithafocusonaccuracyandefficiency.