What are the responsibilities and job description for the Front Desk Agent position at Extended Stay Hotels?
Job description
Examples of Hotel Front Desk Clerk responsibilities:
- Answer the phone at the front desk to respond to current and prospective guests’ needs
- Book reservations for individuals, families and groups as required
- Greet walk-in guests and guests with reservations when they arrive at the front desk
- Refer guests to local amenities and venues
- Communicate guests’ requests and complaints to the appropriate department
- Examples of Hotel Front Desk Clerk skills
- High school diploma/GED required
- Customer service experience preferred
- Excellent oral and written communication skills
- Friendly phone manner a must
- Willingness to work nights, weekends and holidays
- Familiarity with the hospitality industry a plus
- Willingness to maintain confidentiality
Job Type: Full-time
Pay: Up to $15.00 per hour
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: One location
Salary : $15