Patient service representative

Duties and Responsibilities :

• Patient registration, scheduling, data entry, and processing.
• Complete and accurate management of patient data in practice management system.
• Verify health insurances and obtain referrals.
• Miscellaneous administrative tasks including, but not limited to scheduling, transportation to other offices, filing, faxing, etc.
• Must have a clear understanding of company policies including the company manual.

Requirements

Knowledge, Skills, and Abilities :

• Exceptional Customer Experience - Understands and anticipates customer needs, takes action to meet customer's needs, and strives to exceed their expectations.
• Proactive- Keep others informed. Ask for help when needed, brings service challenges to supervisor.
• Drive for Results - Strives for improving the delivery of services with a commitment to continuous improvement.
• Focus on Efficiency - Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
• Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
• Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
• Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.

Typical Physical Demands :

• Sitting, Standing, Bending, Reaching, Stooping, Walking and Lifting
• Ability to see, hear, and speak with sufficient capability to perform assigned tasks
• Driving independently to other facilities

Last updated : 2024-10-17