What are the responsibilities and job description for the Front Office Specialist position at EyeCare Partners?
EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.
EyeCare Associates is looking for high energy individuals that have a passion for creating an amazing patient experience! We are looking for those who want to be the first point of contact for our patients and who will set the tone in providing a world class experience for our patients! If this sounds like your passion we would be excited to have you join our team!
Essential Duties and Responsibilities
- Provide exceptional customer service during every patient encounter (in person or on phone). Always display a professional attitude – with a smile; greet patients promptly and thank them when they leave
- Answer phones (both external and internal); assure prompt, courteous service at all times
- Practice urgency at all times with patient's time, as well as, doctor's time and schedule
- Double check insurance authorizations to ensure completion, and build accurate flow-sheets
- Assure all paperwork is completed timely and accurately and it is entered into E360. This includes: Reminder Card, Welcome Sheet, and Flow-Sheet
- Knowledge of fees charged for common visits (Exams, CL evaluations, photos, copayments, refractions)
- Check out patient and collect correct copayments
- Complete daily reconciliations / Close day in E360 / Count down cash drawer
- General office duties and cleaning to be assigned by manager
- Comply with all company policies and procedures including HIPAA
- Operate manual lensometer, auto-lensometer, autorefractor/keratometer, retinal camera, visual field, GDX or OCT
- Follow scripting for testing equipment (photos, visual fields, visual acuity, etc.)
- Clean all examination equipment including tonometer tip
- Set phoroptor to patient Rx or re-set to plano (per doctor's request)
- Other duties as assigned
(Many of the above duties will be learned through on-the-job training)
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.
Computer Skills
To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Payroll systems; Spreadsheet software and Word Processing software.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Education and/or Experience:
High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.
Computer Skills
To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Payroll systems; Spreadsheet software and Word Processing software.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
