Sales Support Coordinator

Overview:

EZ-ACCESS, a division of Homecare Products, Inc. specializes in the design, manufacturing and marketing of quality portable and modular ramps and personal care accessories to the health care industry.

We currently have an immediate opening for a Sales Support Coordinator to join our Sales team. The basic function of the Sales Support Coordinator is to help strengthen the relationship between EZ-ACCESS and Commercial customers. This includes but is not limited to: consistent communication helping to build loyalty and increase overall sales.

DUTIES AND RESPONSIBILITIES:

The ability to interact with customers, sales representatives and internal staff at all levels with a high level of professionalism is crucial to this role. Organizational skills and attention to detail are equally important. Meeting deadlines, multi-tasking and working as part of a team are essential components for success in this position. Must be proficient with our internal processes and tools.

· Effectively support the Account Executives using sales tools such as phone calls, internet, brochures, sales bulletins and other means necessary actively recruit, sell and promote out program to targeted qualified businesses such as branch or construction category of Commercial.

· Work with outside sales representatives to provide support and assist with general calls and/or new endeavors/promos.

· Facilitate new account set-up form when necessary. (Integrate new customers into the standard customer service department as required).

· Assist in maintenance of required paperwork as it pertains to submittal for bids.

· Use CRM database to track and report client progress on ongoing open and closed projects.

· Assist in monitoring the Rebate and Co-op programs.

· Assist in the resolution of general Customer Service issues.

· Identify any market or customer issues that are inhibiting the sale of the EZ-ACCESS product & take to the appropriate Account Executive for resolution strategy.

· Engage and coordinate internal resources for projects as needed.

· Keep clear communications with the Sales team involved should project complications arise.

· Responsible for facilitating and coordinating all internal project efforts including quotes, customs and drawings.

· Work with the Sales team to understand the scope of the project and the needs of the customer to facilitate the project completion according to the time line requested.

· Other duties as assigned by the Account Executives.

· QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Goal oriented, team player

· Independent, self-motivated and success driven, yet able and willing to take direction.

EDUCATION and/or EXPERIENCE:

· High School Diploma or GED

· Previous Sales training or Sales experience preferred.

· Building Construction certificate or equivalent with 2 years of related support experience in the construction industry.

LANGUAGE SKILLS:

· Excellent communication skills, both verbal and written.

· Must be able to communicate clearly both in person and on the phone.

MATHEMATICAL SKILLS:

· Ability to read blueprints. Calculate measurements based on fractions, decimals and ratios.

REASONING ABILITY:

· Ability to assess information given by customers for the purpose of making the correct recommendations for their client’s needs.

· Ability to assess the fit for EZ-ACCESS the needs of the client as they relate to a profitable decision/action for the company.

COMPUTER SKILLS:

· Basic computer navigation with Microsoft Outlook, Word and Excel.

· Microsoft Visio

· General Blueprint Software

· Ability to learn company shared networks.

· Ability to successfully navigate and use company custom software.

PHYSICAL DEMANDS:

· Position requires sitting for prolonged periods of time.

· Good eye-hand coordination and manual dexterity sufficient to operate a computer keyboard and other office equipment.

· Ability to focus and stay on track with daily duties.

· Ability to assemble and explain our access materials.

WORK ENVIRONMENT:

· Busy, fast paced, multitasking environment.

· Ability to listen, hear and comprehend; ability to see and to read, comprehend and assess complex situations; ability to sit at a desk and function in cubed office environment.

Homecare Products, Inc. is an Equal Opportunity Employer. m/f/d/v

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $23 - $25