What are the responsibilities and job description for the Store Manager position at EZCORP Inc?
We want you to join us for a career – not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!
EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Mexico. We are currently recruiting for Store Managers who are committed to building strong and long-lasting relationships with our customers and our Team Members!
EZCORP provides our full-time Team Members with a comprehensive benefits package to help you achieve your optimal work/life balance. Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment.
In addition to a great career, here are some of the other things we offer our Managers:
- Free Health Insurance*
- Competitive Wages
- Monthly and Annual Bonus Potential
- Comprehensive Health Insurance Package
- Great Working Hours
- 401(k) with Company Match
- Generous Paid Time Off
- Holiday Pay
- Store Discount
In this role, you will oversee a store team of 5-10 people while providing outstanding customer service and building strong ongoing relationships with customers. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives.
This is a hands-on leadership position, in addition to coaching and developing your team, you will also set the example of outstanding customer service while working alongside and with them.
Some of the things we look for in our leaders:
- A combination of an engaging personality, solid leadership skills, with high energy to thrive in a fast-paced work environment
- Commitment to coaching, teaching, mentoring, and motivating the team
- Enjoys the challenge of overcoming obstacles and problem solving while showing excellent judgement
- Process driven with a strong attention to detail and organization
- Strong time management and prioritization skills
- Strong P&L experience - Goal driven with a passion for winning as a team
Some key duties in this role will include:
- Maintaining operations by initiating, coordinating, and enforcing all program, operational, and personnel policies and procedures by scheduling and assigning Team Member tasks while following up and providing feedback on their work results
- Recruiting, interviewing, orienting, training and retaining Team Members
- Achieving all financial objectives, analyzing variances, and initiating corrective actions as appropriate
- Creating a safe, secure, and welcoming store experience for customers and Team Members through successful execution of Company merchandising and cleanliness standards
- Maintaining the stability and reputation of the store by complying with legal requirements
- Conducting HR investigations, as needed, with the assistance of Company leadership
Requirements for the Retail Store Manager role include:
- High school diploma or GED
- 3 to 5 years experience in a Store Management role
- Strategic and tactical staff management skills
- Ability to maintain a professional appearance and demeanor
- Ability to pass a criminal background check and drug test
- Valid driver’s license and auto insurance
- Background of accountability for meeting targets and metrics in a performance-driven environment
- Pawn experience, a plus
- Bilingual, a plus
*?No cost for Team Member only medical insurance when selecting UnitedHealthcare Choice Plan
