What are the responsibilities and job description for the Client Services Associate - Pittsburgh, PA position at F.N.B. Corporation?
Primary Office Location:
626 Washington Place. Pittsburgh, Pennsylvania. 15219.
Join our team. Make a difference - for us and for your future.
Position Title: Client Services Associate
Business Unit: Private Banking
Reports To: Varies Based on Assignment
Position Overview
This position is primarily responsible for assisting the Private Bankers and Private Banking Team Leaders in general client maintenance and service for existing high net worth clients as well as the on-boarding process for establishing new relationships. The incumbent is the primary point of contact for client inquiries and service needs for most clients. The incumbent provides the highest quality of service to every client, both external and internal, all while ensuring strict adherence to procedures and regulatory compliance.
Primary Responsibilities
Provides client service support on all account inquiries including loans, online banking, mobile and other electronic banking media including performing research to obtain information concerning products and assisting with the resolution of complaints according to established policies and procedures.
Engages in all functions of a consumer loan from the application process to closing the loan. Completes and maintains client documentation files for all assigned consumer and commercial loans as provided for in established policies and procedures.
Opens private banking depository accounts and provides corresponding client support on deposits and maintenance activities. Maintains all records and clears associated KYC exceptions promptly. Originates wire transfers based on client instructions.
Assists in the preparation of various management reports, provides for CRM system profile and certain other inputs and engages in other general administrative functions.
Focuses on client retention and on-going relationship management with Tier 2 and Tier 3 clients by actively reaching out for periodic touch points with a focus on retention and cross sell opportunities.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Education
High School or GED
Minimum Years Experience
3
Special Skills
Excellent customer service skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Ability to use general office equipment
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
Experience with bank consumer, commercial products and operations and government banking regulations, accounting and bookkeeping preferred
Special Licenses And Certificates
Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.
Physical Requirements
N/A
Equal Employment Opportunity (EEO)
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
626 Washington Place. Pittsburgh, Pennsylvania. 15219.
Join our team. Make a difference - for us and for your future.
Position Title: Client Services Associate
Business Unit: Private Banking
Reports To: Varies Based on Assignment
Position Overview
This position is primarily responsible for assisting the Private Bankers and Private Banking Team Leaders in general client maintenance and service for existing high net worth clients as well as the on-boarding process for establishing new relationships. The incumbent is the primary point of contact for client inquiries and service needs for most clients. The incumbent provides the highest quality of service to every client, both external and internal, all while ensuring strict adherence to procedures and regulatory compliance.
Primary Responsibilities
Provides client service support on all account inquiries including loans, online banking, mobile and other electronic banking media including performing research to obtain information concerning products and assisting with the resolution of complaints according to established policies and procedures.
Engages in all functions of a consumer loan from the application process to closing the loan. Completes and maintains client documentation files for all assigned consumer and commercial loans as provided for in established policies and procedures.
Opens private banking depository accounts and provides corresponding client support on deposits and maintenance activities. Maintains all records and clears associated KYC exceptions promptly. Originates wire transfers based on client instructions.
Assists in the preparation of various management reports, provides for CRM system profile and certain other inputs and engages in other general administrative functions.
Focuses on client retention and on-going relationship management with Tier 2 and Tier 3 clients by actively reaching out for periodic touch points with a focus on retention and cross sell opportunities.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Education
High School or GED
Minimum Years Experience
3
Special Skills
Excellent customer service skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Ability to use general office equipment
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
Experience with bank consumer, commercial products and operations and government banking regulations, accounting and bookkeeping preferred
Special Licenses And Certificates
Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.
Physical Requirements
N/A
Equal Employment Opportunity (EEO)
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
