Rental Specialist

Job Summary:

The RS Rental Specialist works under the supervision of the Sales Manager and is responsible for the following: Coverage of an assigned territory and or customers for specific equipment and attachment rentals and sales; maintains familiarity with customers' operations and business requirements; attains a satisfactory rental and sales volume for the different products the he/she is responsible for at an acceptable profit level; provides feedback to other customer contact departments within the company; works cooperatively with fellow employees to provide customers solutions and an industry leading customer experience; attends meetings and conventions as assigned; reports sales data and maintains accurate records through the use of company provided technology; performs other miscellaneous duties as required.

Responsibilities:

• Responsible for rental coverage of an assigned territory and or customers. Provides adequate coverage of assigned territory and or customers for the specific equipment and attachment rentals and sales that he/she is responsible for through regular contact including office and jobsite visits, telephone contact, direct mail, and other appropriate means in a structured and timely manner. Works closely with customers to assist them with proper equipment solutions, providing professional advice when requested. Consults with the Sales Manager on the management of each account. Arranges own travel plans.
• Maintains familiarity with customers' operations and requirements. Maintains a strong knowledge of the markets that our customers serve with focus on general construction, landscape contractors, residential and commercial construction, industrial sites, and manufacturing. Is aware of general market conditions. Keeps abreast of product updates for products that he/she represents along with competitors products. Keeps Sales Manager informed as to changes in the market.
• Attains a satisfactory rental and sales volume and profit. Achieves steady growthand increases rental and sales volume across all products and services in their portfolio consistent with profit objectives and company goals.
• Provides feedback to other customer contact departments within the companies. Informs appropriate managers of all customer comments related to their departments and lends assistance where appropriate. Works closely with the Credit department in order to assure current and correct account status. Participates in the collection of overdue accounts.
• Works cooperatively with fellow employees. Works closely with other customer contact people within his/her territory along with Rental Counter personnel, supporting their efforts, and presenting a consistent, unified message to our customers. The RS Rental Specialist has the responsibility to promote "The Whole Store" in order to provide customers with value added solutions and an industry leading customer experience.
• Attends meetings and conventions as assigned. Attends company, customer, and association events as assigned by the Sales Manager.
• Reports rental/sales data and maintains accurate records through the use of company provided technology. Data collection and reporting is an integral and important part of the Rental Specialist's responsibilities. Must become proficient in the use of the company provided CRM. Documents customer information, ownership files, customer activity, lost and successful rentals/sales, and other reports as requested by the Sales Manager. Reports must be timely and accurate.
• Performs other miscellaneous duties as required.